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Please enter your latest invoice number. Please attach any proof of payment (receipts, bank statement, invoice) in the attachment field below. If you're a Free user, write N/A.

Please write out all email addresses you have currently and ones you had in the past. Please also include ones you doubt could be tied to an Evernote account.

Please write out all usernames you believe may be tied to your account.

If only some of your content is missing, before submitting a ticket please update Evernote and your device's operating system to the latest versions, restart the app, and log back into your Evernote account. Important: Attach your activity logs in the "Attachments (optional)" field below to help us resolve your issue more efficiently. How to export your activity logs: https://help.evernote.com/hc/en-us/articles/208314078-Send-an-Evernote-activity-log

Please enter the model of your device (e.g., iPhone 15 Pro, Samsung Galaxy S22, MacBook Pro 2022, Dell XPS 15, etc.).

For Crash issues in a web browser, please exclusively choose the Evernote Web option.

Enter the version of the Evernote app you are using (e.g., 10.85.1). You can find this under About in the desktop app menu or by tapping on your profile icon on your smartphone.

Please specify the version of your operating system (e.g., iOS 17.1, Android 13, Windows 11). You can usually find this in your device's settings under 'About Device' or 'System Information'.

Please enter the version of your web browser (e.g., Chrome 98.0.4758.102, Firefox 98.0, Safari 15.4). You can usually find this information in your browser's settings or by navigating to 'About' in the browser menu.

Before submitting your request, please provide as much detail as possible about your experience and about all the steps that you took to resolve your doubts or issues after based on to the Help & Learning resources. Without a significant level of detail, we won’t be able to process your request quickly.

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