The Evernote activity log can help our support team track down an issue you're experiencing. To send an activity log, follow the steps for your operating system below.

  • Mac

    Evernote for Mac

    1. In the menu bar, go to Help > Activity Logs > Save Most Recent Logs.
    2. Type "Evernote.log" as the file name and click Save.
    3. Attach this file to a new support ticket or in reply to an existing support ticket email.
  • Windows

    Evernote for Windows

    1. In the menu bar, go to Help > Activity Logs > Save Most Recent Logs.
    2. Type "Evernote.log" as the file name and click Save.
    3. Attach this file to a new support ticket or in reply to an existing support ticket email.
  • iPhone, iPad, and iPod touch

    Evernote for iOS

    1. Tap the three lines in the bottom left corner to open the menu.
    2. Tap the gear icon in the upper right corner of the menu.
    3. Tap on Support > Activity log > Mail.
    4. Email the log to yourself, save it to your computer, then attach it to your email response.
  • Android

    Evernote for Android

    1. Tap the three lines in the bottom left corner to open the menu.
    2. Tap the gear icon in the upper right corner of the menu.
    3. Tap on Support > Activity log > Mail.
    4. Email the log to yourself, save it to your computer, then attach it to your email response.

Note: The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our Privacy Policy apply.

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Keywords:

  • activity log
  • evernote log
  • log

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