Discontinuing Evernote Personal & Professional / Introducing Starter & Advanced — FAQ

To better serve our customers and support Evernote’s ongoing evolution, we’ve introduced two new individual plans—Starter and Advanced—to replace the current Personal and Professional subscriptions. These new plans were designed to match a wide range of usage needs, from light to intensive.

Beginning in July 2025, customers on Personal and Professional plans have been transitioned to the new Advanced plan at their next renewal. This article answers the most common questions and requests related to this change.
 

What is Evernote Starter and Advanced?

These new individual plans are the result of years of platform development and feedback from customers like you:

• Evernote Starter is perfect for casual or occasional users looking to manage a modest amount of content across a few devices.
• Evernote Advanced is designed for power users with extensive content, multiple devices, and more complex workflows.

Both plans support popular Evernote features such as video/image/audio transcription, web clipping, mobile capture, and AI-powered tools like AI Edit and Transcribe.
 

Why are the prices changing?

Evernote has been modernized and streamlined to ensure long-term reliability, performance, and innovation. With the introduction of Starter and Advanced, we’ve retired the older Personal and Professional plans to offer a more flexible structure aligned with current user needs.

As part of a gradual rollout, users are being migrated to the new plans. As per Evernote’s Commercial Terms:

• We will notify you in advance of any changes to your recurring subscription fees.
• Price changes will take effect no sooner than your next scheduled billing date.
• If you do not agree to the new price, you can cancel your subscription before the new price takes effect. This cancellation will apply at the end of your current billing cycle.
   

What are the differences between Starter and Advanced?

Here’s a side-by-side comparison of the new plan tiers:

*Advanced will still include safeguard limits to ensure good performance and prevent abuse.
 

Updated Subscription Prices

Evernote Starter

Evernote Advanced

Please note that older plans, such as Plus, Premium, Personal, and Professional, are no longer available. Unfortunately, it is not possible to revert to these plans or receive customized discounts.
 

What are my options?

• Stay on Evernote Advanced
  No action is needed. You’ll retain full access to your content and features with no disruption.
• Switch to Evernote Starter
  If your usage falls within Starter’s limits, you may choose to downgrade via your Billing page before your next renewal date.
  Keep in mind: if your account exceeds Starter’s limits, you may be prompted to reduce your usage or upgrade again in the future.
• Cancel your subscription
  You may cancel anytime from the Billing page. You’ll retain access until the end of your current billing period. For instructions on how to cancel, refer to this article.
   

I have been charged for the Advanced plan. Can I get a refund?

If you’ve been charged for the Advanced plan and you'd like to request a refund for your last payment, please submit a new ticket through our Contact Form , making sure you select the options Accounts and Subscriptions > I'd like to request a refund. Please note you'll need to be logged into the account you'd like refunded, and your case will need to meet our Refund Policy terms.
 

Will this change affect my notes, tags, or data?

No. All of your existing content and organizational structure will remain exactly as is. You don’t need to move, export, or reorganize anything. You will always be able to view and access your content.
 

Can I switch back to Personal or Professional?

No. These plans are being retired and will no longer be supported. The updated Starter and Advanced plans are the only available options for individual Evernote customers moving forward.

Important note: If you subscribe to Evernote through third-party providers such as Google or Apple, please note that their pricing may differ from the rates listed here. We encourage you to check their terms and pricing policies for your subscription. Alternatively, you can subscribe directly through Evernote to ensure you’re receiving the pricing and benefits detailed on our website.

To check your current plan, go to the new Billing page in your account settings. That’s where you’ll see your correct active subscription. The information on the old settings page or in your Apple or Google Play subscriptions may not be up to date or accurate.

Updated November 13, 2025 17:12