In the event this Refund Policy conflicts with any agreement you have with Evernote, including, but not limited to, the Evernote Terms of ServiceCommercial Terms, or Evernote Teams Agreement (each referred to as "Agreement"), such Agreement will govern. Capitalized terms used in this policy but not defined shall have the same meaning ascribed to them in the Agreement.

Evernote Plus, Premium, Personal, and Professional

Evernote Personal and Professional (and prior offerings) (collectively "Individual Paid Service" subscriptions) may be refunded in keeping with the following guidelines:

  1. For any monthly Individual Paid Service subscription fee, Evernote will process a refund if the request is received within two days of the date of the payment.
  2. For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment.

Once a payment is past these time frames, no prorated refunds or credits will be offered for partially used subscriptions. Evernote may be unable to process refunds for payments made through third-party app stores such as iTunes. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

We also reserve the right to issue refunds or credits at our sole discretion in the following situations:

  1. Where we materially modify the Evernote Terms of Service, Privacy Policy, or Commercial Terms during a billing period and such modification ("Terms Modification") adversely affects you, we may refund a portion of your Individual Paid Service subscription fee equal to the remaining unused term of the Individual Paid Service subscription, as we determine appropriate or as may be required by applicable law. To be eligible for a refund, you must provide written notice which must (a) identify your account and (b) request cancellation of the specific Individual Paid Service. The cancellation will be effective upon our receipt of your notice and our determination that you are authorized to effect such cancellation. Please refer to the section entitled, ”How Can I send a Notice to Evernote” in the Terms of Service on how to provide notice.
  2. As described in the Terms of Service section entitled, “Right to Modify the Service,” where a modification or interruption of any part of the Evernote service adversely affects you and alternative remedies as specified in our Terms of Service are not available, we may refund a portion of your Individual Paid Service subscription fee equal to the remaining unused term of the Individual Paid Service subscription, as we determine appropriate or as may be required by applicable law.

Evernote Teams

Evernote Teams (formerly, Evernote Business) Customers are eligible for refunds under certain conditions. As with Individual Paid Service subscriptions, if we issue a refund or credit for an Evernote Teams subscription in one instance, we are under no obligation to issue the same refund or credit in the future.

Termination by Customer

We reserve the right to issue refunds or credits at our sole discretion or as required by applicable law. No prorated refunds or credits will be offered for partially used subscriptions after the start of a new payment cycle.

Termination by Customer due to changes in Evernote Teams Agreement

In the event Customer does not wish to continue using Evernote Teams under the terms of an Amended Agreement as described in the Evernote Teams Agreement, Section 21(h), Customer may request a partial refund, and Evernote will refund the prorated portion of any prepaid Fees applicable to the period after the effective date of termination. Please refer to Section 21(h) of the Evernote Teams Agreement for instructions on how to provide notice of cancellation.

Termination by Customer for Modifications or Interruptions to the Evernote Service.

As described in the Terms of Service section entitled, “Right to Modify the Service,” where a modification or interruption of any part of the Evernote service adversely affects the Evernote Teams Customer and alternative remedies as specified in our Terms of Service are not available, we may refund a portion of the Customer’s Evernote Teams subscription fee equal to the remaining unused term of the Evernote Teams subscription, as we determine appropriate or as may be required by applicable law.

Termination by Evernote

Evernote will refund the prorated portion of any prepaid Fees applicable to the period after the effective date of termination.

In the event of a conflict, the English language version shall govern.

 

Last update: 21/12/2023

 

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