Evernote Refund Policy

Evernote Refund Policy

Evernote Refund Policy

In the event this Refund Policy conflicts with any agreement you have with Evernote, including, but not limited to, the Evernote Terms of ServiceCommercial Terms, or Evernote Business Agreement (each referred to as "Agreement"), such Agreement will govern. Capitalized terms used in this policy but not defined shall have the same meaning ascribed to them in the Agreement.

Evernote Plus or Premium

Except as described below, Evernote Plus and Premium subscriptions ("Individual Paid Service" subscriptions) are non-refundable, and no prorated refunds or credits will be offered for partially used subscriptions. However, if we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

We reserve the right to issue refunds or credits at our sole discretion in the following situations:

  1. Where we materially modify the Evernote Terms of Service, Privacy Policy, or Commercial Terms during a billing period and such modification ("Terms Modification") adversely affects you, we may refund a portion of your Individual Paid Service subscription fee equal to the remaining unused term of the Individual Paid Service subscription, as we determine appropriate or as may be required by applicable law. To be eligible for a refund, you must provide written notice which must (a) identify your account and (b) request cancellation of the specific Individual Paid Service. The cancellation will be effective upon our receipt of your notice and our determination that you are authorized to effect such cancellation. Please refer to the section entitled, ”How Can I send a Notice to Evernote” in the Terms of Service on how to provide notice.
  2. As described in the Terms of Service section entitled, “Right to Modify the Service,” where a modification or interruption of any part of the Evernote service adversely affects you and alternative remedies as specified in our Terms of Service are not available, we may refund a portion of your Individual Paid Service subscription fee equal to the remaining unused term of the Individual Paid Service subscription, as we determine appropriate or as may be required by applicable law.

Evernote Business

Evernote Business Customers are eligible for refunds under certain conditions. As with Individual Paid Service subscriptions, if we issue a refund or credit for an Evernote Business subscription in one instance, we are under no obligation to issue the same refund or credit in the future.

Termination by Customer

Terminations eligible for refund:

For Customers whose Accounts are paid annually through credit card billing and who have three (3) or more End User seats, pro-rated refunds are available for all but two (2) of the Customer’s total number of seats. For example, if a Customer with ten (10) End User seats cancels her Account six (6) months into a twelve (12) month term, her credit card will be refunded one-half (50%) the cost of eight (8) seats.

Terminations not eligible for refund:

Customers whose Accounts are paid monthly through credit card billing can remove any seats or cancel their Business subscription before the next payment cycle. Customers whose Accounts are paid via invoice, whether monthly or annually, can remove seats or cancel their Business subscription before the next payment cycle. Changes in any of these cases will be reflected in the next billing cycle.

Other than as stated above, we reserve the right to issue refunds or credits at our sole discretion, or as required by applicable law.

Termination by Customer due to changes in Evernote Business Agreement

In the event Customer does not wish to continue using Evernote Business under the terms of an Amended Agreement as described in the Evernote Business Agreement, Section 21(h), Customer may request a partial refund, and Evernote will refund the prorated portion of any prepaid Fees applicable to the period after the effective date of termination. Please refer to Section 21(h) of the Evernote Business Agreement for instructions on how to provide notice of cancellation.

Termination by Customer for Modifications or Interruptions to the Evernote Service.

As described in the Terms of Service section entitled, “Right to Modify the Service,” where a modification or interruption of any part of the Evernote service adversely affects the Evernote Business Customer and alternative remedies as specified in our Terms of Service are not available, we may refund a portion of the Customer’s Evernote Business subscription fee equal to the remaining unused term of the Evernote Business subscription, as we determine appropriate or as may be required by applicable law.

Termination by Evernote

Evernote will refund the prorated portion of any prepaid Fees applicable to the period after the effective date of termination.

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