If you notice that some of your notes or attachments are missing, follow the steps below to locate your content. Please note: If your account is completely empty, it may indicate that you are logged into the wrong account. In this case, please refer to our article 'Why are all my notes missing?' for assistance.
This guide applies if:
- Some of your notes are missing.
- Part of a note is missing (from one or multiple notes).
- Your attachments are missing (including Sketches, audio files, images or handwritten notes).
- You see spinning wheels in place of your images.
Steps to locate your content
-
Sign out and restart
- Sign out of your account.
- Restart your device.
- Sign back in to see if your content reappears.
-
Update Evernote
- Ensure you have the latest version of Evernote installed. Updates often include fixes for known issues.
-
Check your notes
- If you can't find a specific note, sort your notes alphabetically by title. This can help if it’s a search issue.
-
Check the Trash
- Verify if your missing content is in the Trash folder. You can restore any notes found there.
-
Access Note History
- For missing content in a note, access the note’s history to restore a previous version.
-
Sorting settings
- Ensure that sorting settings (e.g., "Sort by relevance", "Sort by last updated", or "Sort by last created") are consistent across devices. Mismatched settings can sometimes give the impression of missing or unsynced notes.
-
Sync issues
- If your content is visible in Evernote Web but not on your device, it could be a sync issue.
-
Look for duplicates
- Use the search command
intitle:[note title]to check for duplicates of your notes.
- Use the search command
-
Shared notes
- If the note is shared, contact the owner to see if they can help retrieve the missing content.
Missing attachments
If your attachments are missing, they may have failed to upload. Check the following locations for failed uploads:
On Mac
- ~/Documents/Evernote/Failed Uploads
- ~/Downloads/Evernote/Failed Uploads
On Windows
- C:\Users\YOUR_USER\Documents\Evernote\Failed Uploads
Still having issues?
If you continue to encounter issues finding your content, please provide the following information:
- Your activity logs.
- The approximate date and time when the issue occurred.
- For a missing part of a note: the note ID. (To find it, open the note, click or tap the three-dot icon, and select "Copy internal link." Paste the link in your reply.)
- For a completely missing note: the title of the note.
- For missing attachments: specify the device on which the notes were created, how the attachments were added (copy-pasting, drag and drop, upload), and when they stopped showing.
Updated