Tips for troubleshooting syncing issues

When you add and edit notes on one device, Evernote syncs changes to our servers and then to your other devices. If your notes aren't syncing properly, follow the steps below.

• Verify the operating system requirements for Evernote to ensure your devices are still supported.

• Ensure you’re connected to the Internet and try switching your network (e.g., from cellular to Wi-Fi or vice versa).

• Ensure you’re using the latest version of the Evernote app.
• Sign out of Evernote, restart your device, and sign back in.
• Log in to Evernote Web to see if your notes appear correctly there.
• If you’re using Evernote on a browser, try accessing it through a different one.
• Ensure that sorting settings (e.g., "Sort by last updated" or "Sort by last created") are consistent across devices. Mismatched settings can sometimes give the impression of missing or unsynced notes.

If none of these suggestions help, please provide the following details:

• Are you seeing any error messages? If so, could you send a screenshot of the error(s)?
• Can you please send us your activity logs from the affected device?
• What device(s) are you experiencing this issue with?
• How many notes are not syncing? Can you provide us with the corresponding titles? Are there any commonalities between notes that do sync and those that don't? (Ex: created in the same way, on the same device, in the same notebook, etc.)
• When did you first notice this issue start happening? Do you recall if it coincided with any changes to your device or Evernote (including newly created or edited notes)?
• As a last resort, we suggest you to Uninstall/Reinstall Evernote. Before uninstalling Evernote, ensure that all your notes are synced and visible in Evernote Web (you may also wish to backup or save a copy of your notes). Also, please make sure to export your activity logs before uninstalling.

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Updated November 19, 2024 08:35