When you sign up for Evernote Enterprise, our system walks you through creating a brand new, Enterprise-only account. Enterprise-only account can not be downgraded to any other subscription service level.
To move back to a Starter or Advanced subscription, take the following steps:
- Export all content from the Enterprise account as .enex files to your computer's desktop.
- Cancel your Evernote Enterprise subscription to prevent the next renewal charge.
- Sign into your personal account (which is related to a different email) and import the .enex files that you saved to your computer's desktop.
- Upgrade your personal account through your account settings → Billing.
- If you wish to use the email address associated with your Enterprise account on your individual account, be sure to log into your Enterprise account and swap out the email addresses before the end of your current billing cycle.
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