Basic troubleshooting steps for technical issues

If you experience a technical issue that isn't addressed by a specific article, try these general troubleshooting steps to help improve your Evernote experience.

General Pre-Check

• Ensure that your operating system is compatible with Evernote by checking our OS requirements.

For Mobile Devices (iOS and Android)

1. Restart the app: Close the app completely and reopen it.
2. Restart your device: A quick restart can often resolve minor issues.
3. Check internet connection: Switch between Wi-Fi and cellular to ensure a stable connection.
4. Sign out and back in: Log out, then log back into your Evernote account.
5. Update Evernote and device software: Ensure both the app and your device's operating system are updated.

For Desktop (Mac & Windows)

1. Restart the app: Close Evernote and reopen it.
2. Restart your device: Sometimes, a device restart can resolve app issues.
3. Check internet connection: If possible, try a different network.
4. Sign out and back in: Log out, then log back into your Evernote account.
5. Update Evernote and device software: Ensure the app and your OS are on their latest versions.

For Web users

1. Restart your device: This can help resolve various issues.
2. Sign out and back in: Log out, then log back into your Evernote account.
3. Check internet connection: If possible, switch to a different network.
4. Update and restart your browser: Ensure your browser is updated, and restart it if needed.
5. Clear browser cache: Clear the cache via your browser settings.
6. Switch browsers: If the issue persists, try another browser.

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Updated October 13, 2024 19:54