Send Evernote activity logs

Evernote activity or console logs can help our support team track down an issue you're experiencing with the Evernote app or with Evernote Web.

Note: The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our Privacy Policy apply.

Send an activity log

To send an activity log, follow the steps for your operating system below.

  • Mac

    Evernote for Mac

    Option 1: Using the Evernote app

    1. In the menu bar of Evernote, go to Help > Activity Logs > Save As...
    2. Type "Evernote.log" as the file name and click Save.
    3. Attach this file to a new support ticket or in reply to an existing support ticket email.

       

    Option 2: Manually retrieve logs (use when can't access normal application)

    1. Open Finder.
    2. Select the Go > Go to Folder option in the top menu and navigate to ~/Library/Application Support/Evernote/logs (here's a guide on how to Go directly to a specific folder on Mac).
    3. If you don't find the logs there, navigate to ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/Evernote/logs.
    4. Attach this file to a new support ticket or in reply to an existing support ticket email.

     

     

  • Windows

    Evernote for Windows

    Option 1: Using the Evernote app

    1. In the menu bar of Evernote, go to Help > Activity Logs > Save As...
    2. Type "Evernote.log" as the file name and click Save.
    3. Attach this file to a new support ticket or in reply to an existing support ticket email.

     

    Option 2: Manually retrieve logs (use when can't access normal application)

    1. Open File Explorer
    2. Search for %AppData%
    3. Navigate to C:\Users\<USER>\AppData\Roaming\Evernote\logs.
    4. If you don't find the logs there, navigate to C:\Users\<USER>\AppData\Local\Packages\Evernote.Evernote_q4d96b2w5wcc2\LocalCache\Roaming\Evernote\logs.
    5. Attach this file to a new support ticket or in reply to an existing support ticket email.

     

     

  • iPhone and iPad

    Evernote for iOS

    1. Tap your profile icon in the top left corner to open the menu.
    2. Tap on Help > Activity log > Share.
    3. Email the log to yourself, save it to your computer, then attach it to your email response.

     

     

  • Android

    Evernote for Android

    1. Tap your profile icon in the top left corner to open the menu.
    2. Tap on Help > Activity log > Share.
    3. Email the log to yourself, save it to your computer, then attach it to your email response.

     

  • Web

    Option 1: Using the UI

    1. Tap on Need a little help in the bottom left corner to open the menu.
    2. Tap on Save activity logs.
    3. Attach this file to a new support ticket or in reply to an existing support ticket email.

    Option 2: Send console logs if the UI is not working

Updated

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