If you've recently reset your password, but are receiving an error message when logging in that mentions Invalid credentials or an Invalid password, kindly:
- Click here to reset your password once more
- Enter your email address or username and click on Send recovery email
- Check your email for a link to reset your password. You may need to check your spam folder or corporate email filter for this message.
When choosing the new password, please make sure to use a completely new password that you don't use for any other services. Ensure that the password is strong and at least 16 characters. It should include both lowercase and uppercase letters, numbers, and symbols.
Note: If you have trouble finding the reset email in your inbox, please refer to the steps outlined in our What to do if you are not receiving a password reset email article by clicking on this link.
If you continue to experience issues with resetting your password, kindly send us the following information for further investigations:
- A screenshot showing the error
- Console logs
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