The Evernote Free plan currently allows users to connect only one device at a time. This update replaces the previous limit of two connected devices. If you're an existing Free user with more than one connected device, you'll be prompted to disconnect devices until you meet the new limit when trying to access your account.
A pop-up notification reading "Upgrade to continue using Evernote on this device" will appear the next time you attempt to use Evernote on an additional device.
Follow these steps to resolve the issue:
- Click Unsync a device in the pop-up
- Follow the instructions to review the list of connected devices
- Choose a device to unsync, freeing up space for the current device you're using
- Continue using Evernote on the desired device
If the pop-up does not appear, it indicates that your account already complies with the one-device limit.
For more information on how to disconnect devices, please check out this article.
FAQs
- What is a connected device?
By device, we mean any platform you use to access your Evernote account. This includes Evernote desktop apps (Windows and Mac), mobile apps (Android and iOS), and Evernote Web. Yes, Evernote Web also counts as one device.
- How do I know how many devices I'm currently using?
You can easily check your connected devices depending on the platform you're using:
On Desktop: Select Evernote > Settings in your desktop navigation bar. Then, select Devices.
On Mobile: Tap on your profile image in the top left-hand corner to open the menu. Tap your image again to open your Account Summary. Then, select Devices.
On Web: Click on your profile image in the top left-hand corner to open the menu. Then select Settings > Devices.
When creating an Evernote account, all customers (including Free users) agree to Evernote’s Terms of Service. The Terms give Evernote the Right to modify the Evernote Service—as a result, we do not need to give users advance notice about account changes like the new device limit.
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