What to do when you're stuck on a Signing In... screen

If your desktop or mobile app gets stuck on a Signing In... screen after successful authentication, please follow the steps below to resolve the issue.

 

Please note that the most common cause of this issue is AdBlock settings. Even if your default browser isn't supported by Evernote but is up to date, such as Brave, you should still be able to sign into the native apps.

We recommend checking for your browser's AdBlock and any third-party extension that may have been installed.

 

If you continue to encounter issues, please feel free to reach out to our Support Team, making sure to provide the following information:

  • A screen recording displaying the issue
  • Activity logs
  • Console logs if the issue appeared on desktop

 

Please find instructions on how to acquire Console logs from multiple browsers below: 

Opera, Chrome, Firefox, Egde, and most other browsers

  • Reproduce the problem
  • Right-click anywhere on the browser page
  • Select Inspect Element
  • In the Developer Tools window, select Console
  • Right-click a blank section of the Console window
  • Select Save As...
  • Save the console logs and attach them to your request to Support

 

Alternative for Chrome, Firefox, Egde

  • Reproduce the problem
  • Select the options icon (, ... or ) located in the upper right corner of the browser.
  • Select More Tools > (Web) Developer Tools
  • In the Developer Tools window, select Console
  • Right-click a blank section of the Console window
  • Select Save As...
  • Save the console logs and attach them to your request to Support

 

Safari:

When it comes to Safari, you may need to enable the web developer features first:

  1. Click on the Safari tab > Settings...
  2. Go to the Advanced tab and click on the Show features for web developers, if not already check marked

Once you enable this feature, a new Develop tab will appear for Safari:

  • Select Develop > Show JavaScript Console
  • Save the Console log by pressing ⌘ + S
  • Attach it to your request to Support

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