If you're encountering crashes or loading problems with Evernote in your web browser, you can often resolve these issues by following these steps. (Note: Perform these steps from a desktop browser, as Evernote isn't optimized for mobile browsers.)
- Restart your device: Sometimes, a simple restart can resolve errors.
- Sign out and sign back into your Evernote account.
- Ensure your browser is up-to-date: Make sure your browser is running the latest version available.
- Check our OS requirements article to verify that your browser version is compatible
- Relaunch your current browser.
- Clear your browser’s cache.
- Switch to an alternate browser.
- As a last resort, reinstall your browser.
If the problem persists after trying these steps, please contact us providing the following information:
- A screenshot or screen recording of the error message.
- The device you're using.
- The browser you're using, including its version.
- Your browser's console log.
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