The first step to requesting a refund is making sure your case aligns with our Refund Policy terms. Please note refunds are not available for partially used subscriptions after the periods stated there.
To request a refund for your Evernote subscription, the process depends on how you originally purchased it:
1. Apple App Store
- Sign into your iTunes account on Apple's support page
- Select the option I'd like to request a refund
- Provide a reason, select the purchased item, and submit your request.
Apple will respond within 48 hours. Note that refunds for Apple purchases are managed by Apple, not Evernote.
2. Google Play Store
- Visit the Google Play Store
- Select Request your Google Play refund
- Follow the steps provided there
3. Direct Purchase (Credit Card/PayPal)
- Submit a new ticket through our Contact Form making sure you select the options Accounts and Subscriptions > I'd like to request a refund.
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