The first step to requesting a refund is making sure your case aligns with our Refund Policy terms. Please note refunds are not available for partially used subscriptions after the periods stated there.
To request a refund for your Evernote subscription, the process depends on how you originally purchased it:
1. Apple App Store
- Sign into your iTunes account on Apple's support page
- Select the option I'd like to request a refund
- Provide a reason, select the purchased item, and submit your request.
Apple will respond within 48 hours. Note that refunds for Apple purchases are managed by Apple, not Evernote.
2. Google Play Store
- Visit the Google Play Store
- Select Request your Google Play refund
- Follow the steps provided there
3. Direct Purchase (Credit Card/PayPal)
- Log into Evernote Web using the account for which you'd like to request the refund.
- Go to the Contact form and select the relevant options (Accounts and Subscriptions > I'd like to request a refund).
- Fill out the required information and submit the ticket.
Evernote Teams
Evernote Teams Customers are eligible for refunds under certain conditions. As with Individual Paid Service subscriptions, if we issue a refund or credit for an Evernote Teams subscription in one instance, we are under no obligation to issue the same refund or credit in the future.
Termination by Customer
We reserve the right to issue refunds or credits at our sole discretion or as required by applicable law. No prorated refunds or credits will be offered for partially used subscriptions after the start of a new payment cycle.
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