Deactivate and reactivate an Evernote Teams account
Deactivate the Evernote Teams account
Any account admin of an Evernote Teams account can deactivate the account by following these steps:
1. Back up your team notes
Once an Evernote Teams account is deactivated, everyone in the team, including account admins, will lose access to all of the team notes and notebooks. For this reason, you should export any team content you want to keep before the end of the last billing period. As an account admin, you can export all team notebooks from the admin console, even those that haven't been shared. If you have an individual account, you can import the exported team content into it. Learn more >>
Note: If you wish to delete team notes from your Evernote Teams account, simply delete your team notes and empty the Trash from the admin console. Make sure that any content you wish to keep has been copied to your individual notebooks or exported to your computer prior to emptying the trash. Once notes are emptied from your trash, the content is no longer recoverable (even by Evernote Support). Be careful to only delete notes you’re absolutely sure you won't ever need again.
2. Deactivate the account
Once team notes have been moved out of the account, you are ready to deactivate your Evernote Teams account.
To deactivate your Evernote Teams account, do the following:
- Go to the 'Billing Information' page in the admin console
- On the bottom right, click Cancel Subscription
Once you’ve deactivated your Evernote Teams account, you will still have access to the team content until the end of the current billing period. At the end of the billing period, you and all other users will be removed from the account.
Note: Evernote Teams accounts created before September 15, 2017 will be reverted to Evernote Free.
Need to deactivate your Evernote Teams account sooner?
If you wish to completely shut down your team account before the end of your billing period, you'll need to contact Evernote Support.
- Complete steps 1-2 above
- Go to the admin console and remove all other users from the team (except yourself, the last account admin)
- Contact us with your request
View our refund policy here.
Reactivate the Evernote Teams account
If you would like to reactivate an Evernote Teams account, any admin of the team’s account can send a reactivation request by submitting a support ticket. Please make sure to include the following information:
- The desired number of seats
- The desired billing frequency (yearly or monthly).
If you're seeing the error message Your email is not in a valid format when attempting to access your Teams account, this means that your account was deactivated, either manually or automatically due to payment failure. Please make sure to include the details above when submitting a ticket—our Support team will be happy to proceed with the reactivation.
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