Deactivate and reactivate an Evernote Teams account

Deactivate the Evernote Teams account

Any account admin of an Evernote Teams account can deactivate the account by following these steps:

• 1. Back up your team notes

  Once an Evernote Teams account is deactivated, everyone in the team, including account admins, will lose access to all of the team notes and notebooks. For this reason, you should export any team content you want to keep before the end of the last billing period. As an account admin, you can export all team notebooks from the admin console, even those that haven't been shared. If you have an individual account, you can import the exported team content into it. Learn more >>

  Note: If you wish to delete team notes from your Evernote Teams account, simply delete your team notes and empty the Trash from the admin console. Make sure that any content you wish to keep has been copied to your individual notebooks or exported to your computer prior to emptying the trash. Once notes are emptied from your trash, the content is no longer recoverable (even by Evernote Support). Be careful to only delete notes you’re absolutely sure you won't ever need again.

• 2. Deactivate the account

  Once team notes have been moved out of the account, you are ready to deactivate your Evernote Teams account.

  To deactivate your Evernote Teams account, do the following:

  1. Go to the 'Billing Information' page in the admin console
  2. On the bottom right, click Cancel Subscription

  Once you’ve deactivated your Evernote Teams account, you will still have access to the team content until the end of the current billing period. At the end of the billing period, you and all other users will be removed from the account.

  Note: Evernote Teams accounts created before September 15, 2017 will be reverted to Evernote Free.

  Need to deactivate your Evernote Teams account sooner?

  If you wish to completely shut down your team account before the end of your billing period, you'll need to contact Evernote Support.

  1. Complete steps 1-2 above
  2. Go to the admin console and remove all other users from the team (except yourself, the last account admin)
  3. Contact us with your request

  Refund Policy

  View our Evernote Refund Policy.

Reactivate the Evernote Teams account

If you would like to reactivate an Evernote Teams account, you can easily do so by logging in to your Teams account using the Teams admin email address and the previously used password. You’ll be promoted to a page where you can update your credit card details, choose your preferred billing frequency, and select the number of seats. Once the updates are made, you're all set.

Once a Teams subscription is renewed, all Teams content will be restored and accessible in your Teams account.

If you run into any issues during this process, please contact customer support by submitting a support ticket from the email address registered as Admin in your Teams account, provide details of issues and include a screenshot of any error messages you see. We'll be happy to assist you with reactivation.

Please make sure to include the following information:

• The desired number of seats
• The desired billing frequency (yearly or monthly).

LANGUAGES_PRODUCT

Updated December 09, 2024 11:42