"This email address is already in use" error

If you're attempting to change your email address but are receiving a "This email address is already in use" error, please know that it appears the email address you’re attempting to change it to is already associated with another Evernote account. There are a few options available to resolve this issue:

  1. You can permanently close the Evernote account associated with the email address you'd like to use for your primary account. Once you do that, that email address will get freed up and you'll be able to make the change you're seeking. Please keep in mind that closing an account is irreversible, so it's important that you export all of your content and cancel your paid subscription (if you have one) first.
  2. You can create a new email address and change the one on your primary account to that one instead.
  3. You can swap the email addresses between the two Evernote accounts using a third email address. This way you'll get to keep both accounts with their content but still be able to make the change you want.

How to swap email addresses using a third email address

To swap the email addresses using a third email, follow these steps:

  1. Sign in to the Evernote account (your secondary account) that is tied to the email address you’d like to use for your primary account.
  2. Select Account Settings > Security Summary > Change Email and then confirm your password.
  3. Remove the email address from this account by entering the third email address in its place (different from any you have already used to log in to Evernote), then select Change email.
  4. Sign out of the secondary account and sign in to your primary Evernote account.
  5. Select Account Settings > Security Summary > Change Email.
  6. Enter the email address you removed from your secondary account.

What if I want to change the login email for just one of my accounts and am unsure how to do so?

Sign in to your account settings and change your login email address by clicking on Manage email address.

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