I purchased an Evernote subscription, but my account is not upgraded

If you've purchased an Evernote subscription through iTunes or Google Play and still see your account showing up as Evernote Free, make sure that:

  1. You haven’t unintentionally upgraded a secondary Evernote account. Please make sure you log in to Evernote with every other possible email address you may have.
  2. Your payment has been processed
  3. You double-checked your subscription status by signing in to your account settings.

How to check if iTunes has processed your subscription payment

To check if iTunes has successfully processed your subscription:

  1. Sign out of Evernote on your device, restart it, then sign back into Evernote.
  2. Verify your account type: Log in to the Account Summary of your account settings and check your Account Type.
  3. Find your iTunes receipt: When you purchase a subscription, iTunes should email a receipt to your Apple ID email address. If you haven't received a receipt, contact iTunes or make sure the purchase shows up in your iTunes account purchase history. This receipt is required in case you need to contact the Support team about your purchase.

How to check if Google Play has processed your subscription payment

To check if Google Play has successfully processed your subscription:

  1. Sign out of Evernote on your device, restart it, then sign back into Evernote.
  2. Verify your account type: Log in to the Account Summary of your account settings and check your Account Type.
  3. Find your Google Play receipt: When you purchase a subscription, Google should email a receipt to your Google Play Store email address. If you haven't received a receipt, contact Google or make sure the purchase shows up in your Google Play order history. This receipt is required in case you need to contact the Support team about your purchase.

What if I still don't see my subscription reflected in Evernote?

If your account continues to show as Evernote Free and you were not able to identify a secondary account that might have been unintentionally upgraded, contact us making sure to include the following information:

  1. If you paid via Google Play, iTunes or Paypal, a copy of your receipt as proof of purchase.
  2. If you paid via credit card, the last 4 digits of the card and the card holder.
  3. Payment date and paid amount.
  4. A copy of the activity log for the device used to complete the purchase.
  5. Your Apple ID or Google Play Store email address
  6. A list of any other email addresses you have that could be associated with your payment.
  7. If you're using an Apple device, please retrieve the private email address associated with the Evernote app. You can find it by tapping on Settings (from mobile) or System Preferences (from PC) > iCloud > Hide My Email and selecting Evernote. Please copy the email address and send it to us. The email should look like this: @privaterelay.appleid.com

Please note that it is mandatory to include all the above details in your ticket.

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