I purchased an Evernote subscription, but my account is not upgraded

If you've purchased an Evernote subscription and still see your account as Evernote Free, make sure that:

1. You haven’t unintentionally upgraded a secondary Evernote account. Please make sure you log in to Evernote with every other possible email address you may have.
   ・If you have an Apple device, It's possible that you might have created an account on Evernote by logging in with Apple and enabling the Hide My Email. You can find your email by tapping on Settings (from mobile) or System Preferences (from PC) > iCloud > Hide My Email and selecting Evernote. Copy that email address and try to use it as your Evernote login. The email should look like this: ---@privaterelay.appleid.com
   ・If you have an Gmail account, use the exact same email you used during the Evernote account registration process. Try both possible options: @gmail.com and @googlemail.com 
   
2. Your payment has been processed
3. You double-checked your subscription status by signing in to your account settings.

How to check if iTunes has processed your subscription payment

To check if iTunes has successfully processed your subscription:

1. Sign out of Evernote on your device, restart it, then sign back into Evernote.
2. Verify your account type: Log in to the Account Summary of your account settings and check your Account Type.
3. Find your iTunes receipt: When you purchase a subscription, iTunes should email a receipt to your Apple ID email address. If you haven't received a receipt, contact iTunes or make sure the purchase shows up in your iTunes account purchase history. 

How to check if Google Play has processed your subscription payment

To check if Google Play has successfully processed your subscription:

1. Sign out of Evernote on your device, restart it, then sign back into Evernote.
2. Verify your account type: Log in to the Account Summary of your account settings and check your Account Type.
3. Find your Google Play receipt: When you purchase a subscription, Google should email a receipt to your Google Play Store email address. If you haven't received a receipt, contact Google or make sure the purchase shows up in your Google Play order history.

What if I still don't see my subscription reflected in Evernote?

If your account continues to show as Evernote Free and you were not able to identify a secondary account that might have been unintentionally upgraded, please follow the steps below depending on the payment method you used.

• iTunes / Google Play
  Please request a refund from iTunes / Google Play directly following the instructions: How to request a refund since payments are managed by them. You're very welcome to resubscribe to your preferred plan directly via our website.
  
  
• Web payment / Paypal / Pay by Link
  If you paid via credit card through our website directly, Paypal or Pay by Link, please contact us making sure to include the following information:
  
  
  1. Receipt or invoice detailing your Evernote subscription purchase.
  2. Amount and payment date. Depending on your payment method, kindly share the following additional information.
     Credit Card or Pay by Link: Last 4 digits and the full name on the card
     Paypal: Email address and name of your PayPal account, Transaction ID, Recurring payment ID or Invoice ID
  3. A list of any other email addresses you have that could be associated with your payment. If you're using an Apple device, please retrieve the private email address associated with the Evernote app. You can find it by tapping on Settings (from mobile) or System Preferences (from PC) > iCloud > Hide My Email and selecting Evernote. Please copy the email address and send it to us. The email should look like this: @privaterelay.appleid.com

Please note that it is mandatory to include all the above details in your ticket for us to assist you most efficiently.

Updated January 17, 2025 11:04