I purchased an Evernote subscription, but my account is not upgraded

If you've purchased an Evernote subscription through an app store such as iTunes or Google Play and still see your account showing up as Evernote Free, first make sure that the payment has been processed, then check your subscription by signing in to your account settings.

How to check if iTunes has processed your subscription payment

To check if iTunes has successfully processed your subscription:

1. Sign out of Evernote on your device, restart it, then sign back into Evernote.
2. Verify your account type: Log in to the 'Account Summary' of your account settings and check your 'Account Type'.
3. Find your iTunes receipt: When you purchase a subscription, iTunes should email a receipt to your Apple ID email address. If you haven't received a receipt, contact iTunes or make sure the purchase shows up in your iTunes account purchase history. This receipt is helpful in case you need to contact the Support team about your purchase.

How to check if Google Play has processed your subscription payment

To check if Google Play has successfully processed your subscription:

1. Sign out of Evernote on your device, restart it, then sign back into Evernote.
2. Verify your account type: Log in to the 'Account Summary' of your account settings and check your 'Account Type'.
3. Find your Google Play receipt: When you purchase a subscription, Google should email a receipt to your Google Play Store email address. If you haven't received a receipt, contact Google or make sure the purchase shows up in your Google Play order history. This receipt is helpful in case you need to contact the Support team about your purchase.

What if I still don't see my subscription reflected in Evernote?

If your account continues to show Evernote Free, contact us.

It would be helpful to do the following in your ticket submission:

1. Attach a copy of your receipt as proof of purchase.
2. Include a copy of of the activity log for the device used to complete the purchase.
3. Let us know your Apple ID or Google Play Store email address (especially if it's different from your Evernote login email address).

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