How to cancel your Evernote Premium subscription

January 2020: We are currently in the process of updating our payments system. When the new system is available for everyone, you will be able to manage your subscription with less confusion. During this transition, not all customers will see the same options when looking at their billing details.

If you're using the new payments system, you will see a new 'Billing' section in the left navigation menu. If you're using the older payments system, you will not see the new 'Billing' section.

If you have any questions or concerns before canceling your Evernote subscription, please feel free to contact us.

Cancel your Evernote Premium subscription

Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your subscription will be canceled, and your account will automatically revert to Evernote Basic. None of your data will be lost, and you will maintain access to all of your notes and notebooks.

The steps to cancel your subscription will vary based on your payment method.

• Credit card, PayPal, or SEPA

  Using the new payments system:

  1. Log in to your account settings in Evernote Web.
  2. Select Billing from the left navigation menu.
  3. At the bottom of the Billing page, select Cancel your Evernote subscription.
  4. Scroll to the bottom of the page and click Downgrade to Basic.
  5. Select a reason for canceling the subscription.
  6. Click the Cancel subscription button.

  Using the older payments system:

  1. Log in to your account settings in Evernote Web.
  2. Select Manage subscription on the 'Account Summary' page.
  3. Select Evernote Basic (a free Evernote account).

• iTunes

  Cancel your subscription in iTunes.

• Google Play

  Cancel your subscription on Google Play.

Refund Policy

No refunds will be offered on canceled subscriptions. Paid subscriptions are non-refundable, and no prorated refunds or credits will be offered for partially used subscriptions. We reserve the right to issue refunds or credits at our sole discretion, or as required by applicable law. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future.

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