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Paper Pro

We consider Paper to be an essential tool for everyday creation. Paper's core features are accessible to all customers, free of charge.

Paper Pro is an optional subscription that unlocks premium features and content. Features include:

  • Journal Sync

  • Journal Customization

    • Set a default template for your pages

    • Premium covers to customize your journals with beautifully crafted designs
    • Create Private Journals using Face ID, Touch ID, or a numeric code to protect your most personal journals from prying eyes
    • Multiple page selection in Grid view to export, delete, or duplicate several pages at a time 
  • Pro Drawing Tools 
To see the most current list of Pro features in Paper, go to Settings > Paper Pro.
 

Paper Pro on multiple iOS devices

It is possible to use Paper Pro on multiple iOS devices as long as you're signed in with the same Apple ID. On your second device:

  1. Tap on the Settings icon top right.
  2. Tap on "Support".
  3. On the next screen, tap on the words "Restore Purchase".

Family Sharing

To enable Family Sharing of a Paper Pro subscription, please make sure that all devices have been updated to the latest iOS.


On the "parent" device:
Step 1:

  • Open iPad or iPhone's Settings app (not Paper) and then open the "Family" Settings.

  • Tap on "Purchased Sharing".

  • Please make sure that "Share Purchases with Family" is toggled on.

Step 2:

  • Open iPad or iPhone's Settings app (not Paper) and then open "Subscriptions".

  • Tap on "Paper by WeTransfer".

  • Please make sure that "Share with Family" is toggled on.


On the "child" device:

  • In Paper, tap on the Settings icon top right.

  • Tap on "Support".

  • On the next screen, tap "Restore Purchases".

Canceling Paper Pro

You can cancel Paper Pro at any time and have access to Paper Pro features for the full duration of your existing subscription. Tap on this link from your iPad or iPhone:
  1. Open your iPad or iPhone's Settings App (not Paper).
  2. Tap on your name at the top.
  3. Tap on "Subscriptions".
  4. Tap on "Paper by WeTransfer".
  5. Tap on "Cancel Subscription".

If you don't see "Cancel Subscription", then it's likely you've already successfully canceled your subscription. Please feel free to send us a screenshot of this screen if you would like us to confirm the cancellation.

Refund

If you feel like you've purchased Paper Pro by mistake, you can contact Apple for a refund.

  1. Go to https://reportaproblem.apple.com/ and sign in with the Apple ID you used to purchase Paper Pro.

  2. You should see your recent purchases. Select the App tab if you don't.

  3. Select "Report" a Problem to the right of your Paper Pro purchase.

  4. Select the reason from "Choose Problem".

  5. Enter details about your problem and then click "Submit".

  6. You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

Paper Essentials and Legacy status

Please see this Support article for information about Paper Essentials and Legacy status.

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