How Evernote delivers app updates to our customers

Our goal is to deliver updates to the Evernote apps on a frequent and consistent basis, while maintaining a high bar for quality and performance.

There are three factors that determine the availability of the latest version of Evernote:

  1. Your operating system and platform
  2. The rules of the ‘staged rollout' process
  3. Where you go to download the app

For each update that we release:

  • Every new update and feature in Evernote is extensively tested by our Quality Assurance (QA) team before we make it available to the public. This includes both automated and manual testing for bug fixes, performance, and new features.
  • To provide the best possible experience for customers, updates are delivered as ‘staged rollouts' over specific timeframes. We start by releasing the new version of an app to a small percentage of customers which can be based on geography, operating system, or, when the app store doesn't provide those types of controls, a randomly selected set of eligible customers. We monitor support tickets and forum feedback closely, and broaden the rollout percentage of eligible customers as these signals remain positive. This allows us to quickly address any new bugs that may not have surfaced during our QA process.
  • Different app stores have different rules for releases. The rules, targeting capabilities, and processes for notifying customers and making app updates available are different, depending on where you download the app.

The sections below explain the details and differences for each operating system.

  • Mac

    Current supported versions of macOS
    • The new Evernote for Mac is available for anyone on macOS 10.14 or newer.
    • If you have an older version of macOS, the new Evernote for Mac may have technical issues and not work well on your device. We recommend you update to a newer version of macOS before you install the new Evernote for Mac.
    Mac App Store staged rollout process for Evernote
    (For people who installed Evernote via the Mac App Store)
    • New versions of Evernote for Mac are typically released over 7 days via the Mac App Store. Occasionally this can take longer if we are releasing a new feature.
    • If you turn on auto-update in your macOS settings, the Mac App Store will automatically download and install the newest version of Evernote for Mac as you are added to the eligible rollout percentage. It typically takes 5 days to get to 20% of devices, increasing to 100% by day 7.
    Mac staged rollout process for Evernote
    (For people who installed Evernote via evernote.com/download)
    • We typically release over a 5-day period, getting to 50% coverage of devices within 3 days and increasing to 100% by day 5.
    If I am on a supported version of macOS, can I update anytime I want?
    • For Mac App Store installs: Yes! The Mac App Store automatically makes a new version available to anyone who goes directly to Evernote in the Mac App Store. So, even if you're not one of the eligible percentage of customers or you can't wait for auto-update, you can go straight to the app store and download the new version manually.
    • For evernote.com/download installs: Yes! You can always check for updates in the app or go to evernote.com/download and install the latest version of the app.
    How do I update my Evernote app?
    • For Mac App Store installs: If you are eligible to update to a newer version of Evernote in the Mac App Store, go to Evernote in the Mac App Store and click Update.
    • For evernote.com/download installs: In the Evernote app, click Help > Check for Updates from the menu bar.
  • Windows

    Current supported versions of Windows
    • The new Evernote for Windows is fully supported for anyone on Windows 10.
    • If you have an older version of Windows, the new Evernote for Windows may have technical issues and not work well on your device. We recommend you update to a newer version of Windows before you install the new Evernote for Windows.
    Microsoft Store staged rollout process for Evernote
    (For people who installed Evernote via the Microsoft Store)
    • New versions of Evernote for Windows are typically released over 7 days via the Microsoft Store. Occasionally this can take longer if we are releasing a new feature.
    • If you turn on auto-update in your Windows settings, the Microsoft Store will automatically download and install the newest version of Evernote for Windows as you are added to the eligible rollout percentage. It typically takes 5 days to get to 50% of devices, increasing to 100% by day 7.
    Windows staged rollout process for Evernote
    (For people who installed Evernote via evernote.com/download)
    • We typically release over a 5-day period, getting to 50% coverage of devices within 3 days and increasing to 100% by day 5.
    If I am on a supported version of Windows, can I update anytime I want?
    • For Microsoft Store installs: Yes! The Microsoft Store automatically makes a new version available to anyone who goes directly to a Evernote in the Microsoft Store. So, even if you're not one of the eligible percentage of customers or you can't wait for auto-update, you can go straight to the app store and download the new version manually.
    • For evernote.com/download installs: Yes! You can always check for updates in the app or go to evernote.com/download and install the latest version of the app.
    How do I update my Evernote app?
    • For Microsoft Store installs: If you are eligible to update to a newer version of Evernote in the Microsoft Store, go to Evernote in the Microsoft Store and update.
    • For evernote.com/download installs: In the Evernote app, click Help > Check for Updates from the menu bar.
  • iOS

    Current supported versions of iOS
    • The new Evernote for iOS is available for anyone on iOS 13 or newer.
    • If your device uses iOS 12 or older and you have previously installed Evernote, you can reinstall the legacy version of Evernote in the App Store (version 8.24.6).
    • If your device uses iOS 12 or older and you have never installed Evernote, you will need to update to iOS 13 or newer to install it.
    iOS App Store staged rollout process for Evernote
    • New versions of Evernote for iOS are typically released over 7 days via the iOS App Store. Occasionally this can take longer if we are releasing a new feature.
    • If you turn on auto-update in your iOS settings, the App Store will automatically download and install the newest version of Evernote for iOS as you are added to the eligible rollout percentage. It typically takes 5 days to get to 20% of devices, increasing to 100% by day 7.
    If I am on a supported version of iOS, can I update anytime I want?
    • Yes! The iOS App Store automatically makes a new version available to anyone who goes directly to Evernote in the App Store. So, even if you're not one of the eligible percentage of customers or you can't wait for auto-update, you can go straight to the app store and download the new version manually.
    How do I update my Evernote app?
    • If you are eligible to update to a newer version of Evernote in the iOS App Store, go to Evernote in the App Store and tap Update.
  • Android

    Current supported versions of Android
    • The new Evernote for Android is available for anyone on Android 10 or newer. We are continuing to work on optimizing app performance for older versions of Android and plan to expand Android support in the future.
    • If your device uses Android 6, 7, 8, or 9, you will be directed to install the legacy version of Evernote from the app store listing.
    Google Play Store staged rollout process for Evernote
    • New versions of Evernote for Android are typically released over a 7-day to 14-day staged rollout.
    • The Play Store adds devices to the eligible rollout percentage randomly across supported geographies, devices, and operating systems.
    • If you have turned on auto-update in your Play Store settings, the app should automatically update when you are added to the eligible rollout percentage.
    If I am on a supported version of Android, can I update anytime I want?
    • No. The design of the Play Store requires that you be included in the staged rollout percentage before you're able to update. Customers are randomly assigned to the rollout percentage by Google.
    How do I update my Evernote app?
    • If you are eligible to update to a newer version of Evernote in the Play Store, go to Evernote in the Play Store and tap Update.
  • Web

    Availability
    • The new Evernote Web (v10.0+) is available for Evernote customers that are not on an Evernote Business subscription, have 10,000 notes or less in their account, and are using Google Chrome, Safari, Firefox, Microsoft Edge (Chromium), or Opera as their web browser.
    • If your account has more than 10,000 notes or you are an Evernote Business customer, you can access Evernote for Web v5.33.
    • Note: If you have more than 10,000 notes or you are an Evernote Business customer, and you would like to use the newest version of Evernote on your computer, we recommend installing Evernote for Mac or Evernote for Windows. Once the newest version of Evernote Web is ready for your account, we will send you a notification.
    Evernote Web staged rollout process
    • We typically release over a 5-day rollout, getting to 50% of devices within 3 days, and increasing to 100% by day 5.
    • Once you are added to the eligible rollout percentage you can immediately access the newest version of Evernote for Web by refreshing your web browser.
    If I am using a supported browser and have less than 10,000 notes, can I update anytime I want?
    • No. The newest version of Evernote Web will be made available to you based on the staged rollout schedule shown above. Once you are added to the eligible rollout percentage you can immediately access the newest version of Evernote for Web by refreshing your web browser.
    How do I update my Evernote app?
    • Once you're added to the eligible rollout percentage, you can immediately access the newest version of Evernote Web by refreshing your web browser.

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Keywords:

  • rollout
  • update
  • app update

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