Update your Evernote Teams account

Update your Evernote Teams account
< Previous / Next >

Update your Evernote Teams account

In this article

Overview

Older Evernote Teams accounts allow customers to keep both team notes and individual notes in the same account. Newer Evernote Teams accounts are designed only for team notes.

If you have an older Evernote Teams account, we have an account update for you which will split your team notes and your individual notes into two separate accounts.

You'll know you have an older Evernote Teams account if:

  • It was created before September 15, 2017.
  • You use one email address to log in to both team and individual notes.
  • You have separate team and individual sections in the same account.

Check out this video to learn more about the update process, get answers to a few top questions, and discover additional support resources.

Please see the FAQ below for more information about the account update. If you have additional questions or need help, please contact us.

Update Process

When you update Evernote to the newest supported version, you will be prompted to go through a process which will split your team notes and individual notes into two separate accounts.

Step Action Screenshot
1 On the login screen, enter your current Evernote Teams login information. Evernote Business account update login screen
2 Click Continue on the welcome screen. Evernote Business account update welcome screen
3 Read and understand the changes that will occur with your Evernote Teams account, then click Separate individual & Teams. Evernote Business account update information screen
4 Select the account you would like to use with the email address shown, then click Continue.

Note: If you already have unique team and individual email addresses on file with your Evernote Teams account, you will skip Steps 5 and 6.
Evernote Business account update account selection screen
5 Enter a new email address for the account you did not select in the previous step, then click Continue.

Note: This email address cannot already be associated with an existing Evernote account.
Evernote Business account update email screen
6 If you don’t have another email address, or the one you have is already associated with an existing Evernote account, you can use a temporary login. To use a temporary login, check the box next to "Use temporary login" and click Continue.

Note: If you use a temporary login, please add an email address to this account as soon as possible to ensure you can receive important account emails.
Evernote Business account update temporary login screen
7 Verify that the correct email address is associated with each account. Confirm by clicking Yes, looks good.

Note: If you select No, start over, you will be taken back to the beginning of the account separation process.
Evernote Business account update verification screen
8 Set a password for your newly separated team account.

Note: The original password from Step 4 will remain with the newly separated individual account.
Evernote Business account update password screen
9 Updating your accounts could take a few minutes, but in some cases it could take longer. Feel free to close the window and come back later. Evernote Business account update updating screen
10 Click Continue to Evernote to be taken to your Evernote Teams account. Evernote Business account update confirmation screen

Frequently Asked Questions

Why do I have to update my account?

This account update is required to be compatible with the newest Evernote apps. These versions offer:

  • Improved note formatting and consistency across apps.
  • Faster, easier search.
  • Improved reliability and stability using the newest versions of Evernote.

What is the update process?

The update will split your team notes and individual notes into two separate Evernote accounts. The process simply involves assigning unique email addresses for each of the two accounts. After you complete the update, you’ll be signed out of your Evernote account anywhere you're currently signed in and will need to sign back in.

Can I perform the account update on my computer?

Yes. The account update can be completed on either a mobile device or a desktop device.

How long does the update take?

The time it takes to go through the update process can vary. Once you get to the processing screen that says, "Okay we're updating your accounts," it should only take a few minutes. In some cases, it may take longer. Feel free to close the window and check again later. If the update is still not complete, close the app and reopen it.

Why am I being asked to assign separate team and individual email addresses?

While historically you’ve been able to log in to Evernote Teams with one email address and see both individual and team notes, this update will put your individual and team notes into separate accounts. Therefore, each account needs a unique email address for login purposes. This update offers you increased privacy between individual and team notes.

I already have a separate Evernote account. Can I use that email address?

No. The email address you assign should not be associated with any other existing Evernote accounts you have. If you do not have another email address to use, please consider creating one from a free email provider of your choice.

If this will leave you with two individual accounts, you can merge the contents of these accounts after the update. See Merge the contents of two Evernote accounts.

What if I have team notes in my individual notebooks?

To ensure a smooth transition, you should go through your account and begin moving relevant notes and notebooks to either your individual side or team side. However, even if you don’t do this, you can always move notes from individual to teams after the update. See Move notes from an individual account to a Teams account.

I don’t have anything important in my individual account. Can I just close it?

To get through the update process, you must assign an email address to your individual account. You may then deactivate the unwanted individual account after the update. See Deactivate your Evernote account.

What happens to my existing integrations and workflows?

All of your existing integrations and workflows will continue to work. However, you’ll be signed out of your Evernote account anywhere you're currently signed in and will need to sign back in after the update is complete.

Features like emailing into Evernote will not change, but you will now have unique @m.evernote.com email addresses for each account. Be sure to note which unique email address belongs to which account. If you specify a notebook you’d like to save an email to using the at (@) symbol and notebook name, (such as @travel), double-check that notebook exists in the account you are forwarding the email to.

What happens to content in Work Chat and Shared with Me?

Notes and notebooks from an individual account that were shared prior to the account update will be accessible in the "Shared with me" section of your individual account. Team notes and notebooks shared with you will be accessible in the "Shared with me" section of your team account. You must be signed in to your team account to view links to team content.

Going forward, Work Chat will only show your direct messages, and shared notes and notebooks will appear in "Shared with Me."

What will happen to published public notebooks I have shared from the individual side of my account?

If you have shared a public link to a notebook from the individual side of your account (refer to the screenshot below), and you leave the content in that account, the link will remain active and the content will still be accessible. However, if you move the content to your team account, anyone with the link will no longer be able to access the content.

Going forward, you will not be able to create public links to notebooks, as this feature is no longer supported.

Publish notebook window

How do I add my team account if my team uses single sign-on (SSO)?

To add your account:

  1. Make sure you are signed in to your individual account.
  2. In the account dropdown menu, select Add another account.
  3. Sign in using single sign-on with your team account email address.

How do I switch between multiple accounts in Evernote?

See How to add and switch between multiple accounts in Evernote.

Will this update affect my ability to use Evernote on any other platforms?

No. However, updating your Evernote Teams account will sign you out of anywhere you're currently signed in. You will still be able to use these apps, but you will need to sign back in after the update is complete.

Will I lose Premium or Personal features on my individual account?

You will receive a free Evernote Personal subscription as long as your team has an active Evernote Teams subscription. During the first billing period of your account update, your separated individual account will automatically be upgraded to Personal. Each time your Evernote Teams subscription is renewed, your individual Personal account will be automatically renewed as well.

What if I have additional questions or need help?

Contact us.

LANGUAGES_PRODUCT