Update your Evernote Business account

Update your Evernote Business account
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Update your Evernote Business account

In this article

Overview

Older Evernote Business accounts allow customers to keep both business and personal notes in the same account. Newer Evernote Business accounts are designed only for business notes.

If you have an older Evernote Business account, we have an account update for you which will split your business notes and your personal notes into two separate accounts.

You'll know you have an older Evernote Business account if:

  • It was created before September 15, 2017.
  • You use one email address to log in to both business and personal notes.
  • You have separate "business" and "personal" sections in the same account.

Check out this video to learn more about the update process, get answers to a few top questions, and discover additional support resources.

Please see the FAQ below for more information about the account update. If you have additional questions or need help, please contact us.

Update Process

When you update Evernote to the newest supported version, you will be prompted to go through a process which will split your business and personal notes into two separate accounts.

Step Action Screenshot
1 On the login screen, enter your current Evernote Business login information. Evernote Business account update login screen
2 Click Continue on the welcome screen. Evernote Business account update welcome screen
3 Read and understand the changes that will occur with your Evernote Business account, then click Separate Business & Personal. Evernote Business account update information screen
4 Select the account you would like to use with the email address shown, then click Continue.

Note: If you already have unique business and personal email addresses on file with your Evernote Business account, you will skip Steps 5 and 6.
Evernote Business account update account selection screen
5 Enter a new email address for the account you did not select in the previous step, then click Continue.

Note: This email address cannot already be associated with an existing Evernote account.
Evernote Business account update email screen
6 If you don’t have another email address, or the one you have is already associated with an existing Evernote account, you can use a temporary login. To use a temporary login, check the box next to "Use temporary login" and click Continue.

Note: If you use a temporary login, please add an email address to this account as soon as possible to ensure you can receive important account emails.
Evernote Business account update temporary login screen
7 Verify that the correct email address is associated with each account. Confirm by clicking Yes, looks good.

Note: If you select No, start over, you will be taken back to the beginning of the account separation process.
Evernote Business account update verification screen
8 Set a password for your newly separated business account.

Note: The original password from Step 4 will remain with the newly separated personal account.
Evernote Business account update password screen
9 Updating your accounts could take a few minutes, but in some cases it could take longer. Feel free to close the window and come back later. Evernote Business account update updating screen
10 Click Continue to Evernote to be taken to your Evernote Business account. Evernote Business account update confirmation screen

Frequently Asked Questions

Why do I have to update my account?

This account update is required to be compatible with the newest Evernote apps. These versions offer:

  • Improved note formatting and consistency across apps.
  • Faster, easier search.
  • Improved reliability and stability using the newest versions of Evernote.

What is the update process?

The update will split your business notes and personal notes into two separate Evernote accounts. The process simply involves assigning unique email addresses for each of the two accounts. After you complete the update, you’ll be signed out of your Evernote account anywhere you're currently signed in and will need to sign back in.

Can I perform the account update on my computer?

Yes. The account update can be completed on either a mobile device or a desktop device.

How long does the update take?

The time it takes to go through the update process can vary. Once you get to the processing screen that says, "Okay we're updating your accounts," it should only take a few minutes. In some cases, it may take longer. Feel free to close the window and check again later. If the update is still not complete, close the app and reopen it.

Why am I being asked to assign separate business and personal email addresses?

While historically you’ve been able to log in to Evernote Business with one email address and see both business and personal notes, this update will put your business and personal notes into separate accounts. Therefore, each account needs a unique email address for login purposes. This update offers you increased privacy between business and personal notes.

I already have a separate personal Evernote account. Can I use that email address?

No. The email address you assign should not be associated with any other existing Evernote accounts you have. If you do not have another email address to use, please consider creating one from a free email provider of your choice.

If this will leave you with two personal accounts, you can merge the contents of these accounts after the update. See How to merge the contents of two Evernote accounts.

What if I have business notes in my personal notebooks?

To ensure a smooth transition, you should go through your account and begin moving relevant notes and notebooks to either your personal side or business side. However, even if you don’t do this, you can always move notes from personal to business after the update. See How to move notes from personal to business.

I don’t have anything important in my personal account. Can I just close it?

To get through the update process, you must assign an email address to the personal account. You may then deactivate the unwanted personal account after the update. See How to deactivate your Evernote account.

What happens to my existing integrations and workflows?

All of your existing integrations and workflows will continue to work. However, you’ll be signed out of your Evernote account anywhere you're currently signed in and will need to sign back in after the update is complete.

Features like emailing into Evernote will not change, but you will now have unique @m.evernote.com email addresses for each account. Be sure to note which unique email address belongs to which account. If you specify a notebook you’d like to save an email to using the at (@) symbol and notebook name, (such as @travel), double-check that notebook exists in the account you are forwarding the email to.

What happens to content in Work Chat and Shared with Me?

Personal notes and notebooks shared prior to the account update will be accessible in the "Shared with me" section of your personal account. Business notes and notebooks shared with you will be accessible in the "Shared with me" section of your business account. You must be signed in to your business account to view links to business content.

Going forward, Work Chat will only show your direct messages, and shared notes and notebooks will appear in "Shared with Me."

What will happen to published public notebooks I have shared from the personal side of my account?

If you have shared a public link to a notebook from the personal side of your account (refer to the screenshot below), and you leave the content in that account, the link will remain active and the content will still be accessible. However, if you move the content to your business account, anyone with the link will no longer be able to access the content.

Going forward, you will not be able to create public links to notebooks, as this feature is no longer supported.

Publish notebook window

How do I add my business account if my team uses single sign-on (SSO)?

To add your account:

  1. Make sure you are signed in to your personal account.
  2. In the account dropdown menu, select Add another account.
  3. Sign in using single sign-on with your business account email address.

How do I switch between multiple accounts in Evernote?

See How to add and switch between multiple accounts in Evernote.

Will this update affect my ability to use Evernote on any other platforms?

No. However, updating your Evernote Business account will sign you out of anywhere you're currently signed in. You will still be able to use these apps, but you will need to sign back in after the update is complete.

Will I lose Premium features on my personal account?

You will receive a free Evernote Premium subscription as long as your team has an active Evernote Business subscription. During the first billing period of your account update, your separated personal account will automatically be upgraded to Premium. Each time your Evernote Business subscription is renewed, your personal Premium account will be automatically renewed as well.

What if I have additional questions or need help?

Contact us.

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