At Evernote, we’re committed to providing the best possible experience. To ensure we can continue to deliver top-notch security and performance, Evernote no longer support macOS versions < 10.15, which have not received security updates for more than 3 years. This change went into effect on September 16, 2024.
💥 We encourage anyone using a macOS version below 10.15 to update to the latest available version at the earliest possible moment. You can use this guide from Apple.
❗If you’re not sure whether this new policy applies to you, you can quickly check by following this short guide. If the macOS version currently installed on your device is below 10.15, it’s a legacy version and what follows applies to you. Please read this article carefully to make sure you can continue to enjoy Evernote to the fullest going forward.
I'm currently running a macOS <10.15—what will happen to my Evernote experience?
⚠️ If you don’t update your macOS system, you may experience trouble using Evernote:
- If you continue to use a legacy Mac operating system (and macOS before 10.15) and DO NOT update your Evernote Desktop app, you will no longer receive weekly updates, which include exciting new features, important bug fixes, and impactful performance improvements.
- If you continue to use a legacy Mac operating system (and macOS before 10.15) and DO update your Evernote Desktop app, you will not be able to use Evernote until you also update your macOS to a version higher than 10.15. This is because versions of Evernote released after September 16 will no longer support legacy macOS.
Please note that we will eventually fully decommission versions of Evernote Desktop which rely on legacy macOS. At that time, it will be necessary to upgrade your operating system to continue using Evernote.
Why did we implement this change on Evernote?
- Overall security. macOS versions below 10.15 have not been supported by Apple for more than 3 years, which means they no longer receive security updates or technical support. Computers running these operating systems are vulnerable to new malware and other exploits that won't be patched, leading to poor device performance and crashes.
- A better Evernote experience. Supporting an outdated operating systems creates technical debt and limitations within Evernote. By no longer supporting legacy operating systems, we can implement several backend changes that will unlock key improvements to the overall Evernote experience.
I need help updating my macOS/I updated my macOS and Evernote is no longer working correctly.
We understand that updating your macOS requires some effort. Our team is here to support you through this transition.
- To start, please review the steps outlined in this helpful guide from Apple.
- If you have trouble updating your macOS, or you experience a problem with Evernote’s performance after updating, please submit a support request under the category Report a technical issue > I need help updating my macOS version and a member of our team will help you.
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