If the Evernote app is repeatedly showing the error message "Something went wrong on our end, sorry about that. Please try restarting Evernote. Exit code: - 1073741819", follow these steps to resolve the issue.
Full Reinstallation of Evernote
To fix this issue, a full reinstallation of Evernote is required. Follow the steps below carefully to ensure complete removal and reinstallation of the app:
Before you begin:
- Ensure that all your notes appear correctly on Evernote Web to confirm that they are synced before you proceed.
If the issue occurs on a Windows machine:
- Open the Start menu and search for Evernote.
- In Windows 11, select All apps and search for Evernote.
- In Windows 10, find Evernote in the list.
- Press and hold (or right-click) on Evernote and select Uninstall.
- Download and install uninstaller software of your choice, and use it to remove any leftover files associated with Evernote. This step is crucial for a complete removal of Evernote from your system.
- Open File Explorer and search for
%AppData%. - Delete any Evernote folders or files found in the AppData folder.
- Reinstall Evernote by downloading it from our website.
If the issue occurs on a Mac:
- Open the Applications folder and drag Evernote to the Trash.
- Download and install uninstaller software of your choice to remove any files related to Evernote. This step is crucial to ensure complete removal.
- As an alternative to uninstaller software:
- In Finder, select Go > Go to Folder.
- Type
~/Library/Containersand press Enter. - Delete any files or folders related to Evernote.
- Reinstall Evernote by downloading it from our website.
Important Reminder:
It's crucial to delete all files related to Evernote during this process to ensure that the full reinstallation is effective. If the issue persists after following these steps, it likely means some files were not removed, and we recommend repeating the full reinstallation carefully, following the above instructions to the letter.
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