Devices FAQ

Devices FAQ

Devices FAQ

What is a device limit?

As a Basic subscriber, you can sync your account using the Evernote app on up to two devices, and on any number of computers using Evernote Web. Upgrade to Plus or Premium to sync the Evernote app on three or more devices.

 

What does Evernote consider a device?

Device limits apply only to the following Evernote products:

  • Evernote for Windows
  • Evernote for Mac
  • Evernote for iPhone, iPad, and iPod Touch
  • Evernote for Android
  • Evernote for BlackBerry
  • Evernote for Windows Phone
  • Evernote on Android Chromebook
  • Evernote on desktop virtual machines of Mac and Windows

Other Evernote products, and third-party apps that use the Evernote API integration, aren’t affected by device limits. Examples: Evernote Web, Evernote on Apple Watch, Evernote for Windows Touch, Web Clipper, Skitch, and Penultimate.

 

How are devices counted?

Each device where you’re signed in to Evernote counts toward your device limit.

If you have multiple devices of the same type, each one counts toward your device limit. For example, if you sign in to your Evernote account on two different iPhones, it’s counted as two devices.

If multiple people sign in to separate accounts on the same Evernote app, on the same device, that device counts as one device for each Evernote account. For example, if you and your spouse share a Mac at home and use account switching to sign in to each of your accounts on the same Evernote for Mac app, the Mac counts as one device for you and as one device for your spouse. Each of you can use Evernote on at least one additional device.

 

How do I check how many and which devices are associated with my account?

You can view and manage all of the devices associated with your account on the “Devices” page in your account settings.

 

How do I deactivate or remove a device from my account?

If you’re already over your device limit, you may be prompted to manage your devices directly in your Evernote app. However, you can always manage your devices on the “Devices” page in your account settings.

 

If I sign out of Evernote on a device, does that remove it from my account?

Signing out of Evernote should remove a device from your account. If you’re seeing a device limit message when you sign in to a new device, check the “Devices” page in your account settings to confirm that the old device was removed.

 

What happens when I remove a device from my account? Will I lose my notes?

When you remove a device from your account, you will not lose any of your synced notes. You will be automatically signed out of the app and any notes stored locally will be preserved.

 

Why can't I use Evernote Web on my phone or tablet web browser?

Evernote Web is not optimized for mobile browsers. Because we want you to have the best experience possible, you must install Evernote from your mobile device’s app store.

 

How come I’m getting a device limit message when I only use Evernote on two devices?

You may be getting an error message because your account is still linked to a device you are not using anymore. Check which devices are linked to your account by visiting the “Devices” page in your account settings.

 

I uninstalled and reinstalled Evernote on the same device and now I’m getting a device limit message. How do I fix it?

You may be getting an error message because your device was considered a new device when you reinstalled Evernote. You can remove the “old” device that is linked to your account by visiting the “Devices” page in your account settings.

 

Why am I experiencing sync issues?

You may experience sync errors if your Evernote client is not up to date. Check for updates to make sure you’re receiving the latest performance improvements, bug fixes, and security updates.

LANGUAGES_ALL

Playing video %{current} of %{total}
Video %{current} of %{total}