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General Questions
How can I get help with Evernote Teams?
For technical support or tips on how to get the most out of Evernote Teams, get help in the following ways:
- Find answers on the Evernote Help & Learning page: Explore articles and other helpful resources.
- Submit a support ticket: Our Teams Support Specialists are available for help and troubleshooting via email.
What’s the difference between Evernote Personal and Evernote Teams?
Evernote Teams gives you all the power of an Evernote individual account (such as Personal or Professional plan), plus additional features just for teams, such as shared workspace, user management, centralized billing, and more. Learn more >>
A Teams account provides centralized billing, meaning the company will receive a single invoice for all users.
What if one of my team members already has an Evernote account?
If someone has an existing Evernote account, they can continue to use it for their own individual notes. When the Teams admin will invite a new user to Teams, they will get a second, brand-new Teams only account to use for team notes.
What happens to a user's notes and notebooks when they leave an Evernote Teams account?
When an employee leaves a company the Teams admin can deactivate them from the Admin Console. This user will immediately lose access to team notes and notebooks, since all team content remains within the Evernote Teams account.
What is the monthly upload allowance for an Evernote Teams account?
Each Evernote Teams account gets 20 GB monthly uploads shared across the team account + an additional 2 GB per user on that account.
For example, if there are four users on your company account, your team gets 28 GB shared monthly uploads. In other words, your team gets 20 GB + 8 GB (2 GB * 4 users) uploads shared across the account per month. Learn more >>
In which countries is Evernote Teams currently offered?
Evernote Teams is available to users with a billing address in one of the following countries: Argentina, Australia, Austria, Belgium, Belize, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Greece, Guatemala, Guyana, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Russia, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Suriname, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam
Getting Started
How do I set up and get started with Evernote Teams?
- Create a new Evernote Teams account
- Add users
- Add content to your team account
- Share team content
For more details, see our Evernote Teams Quick Start Guide
Where can I view the Evernote Teams Agreement?
You can view the Evernote Teams Agreement here.
What billing options are available for Evernote Teams?
You can pay by credit card or invoice, on a monthly or annual basis. Learn more >>
Managing your Evernote Teams account
How do I manage my team such as adding users, adding content, and viewing billing information?
Evernote Teams account admins can use the admin console to manage the team's Evernote account. Learn more >>
How do I revoke a user's invitation or remind a user to join my team's Evernote account if they have not responded to my invitation?
You can revoke a user's invitation or re-send their invitation on the 'Manage Users' page of the admin console.
Can I export data from a deactivated user’s account?
Yes. All team notebooks are available to the account admins via the admin console, even if the original creator has been removed from the team. The notebooks can be exported from the 'Notebooks' page of the admin console.
Security
How does Evernote protect our data?
Evernote’s 3 Laws of Data Protection are the core guiding principles for how we treat your team’s data. Everything we do at Evernote follows these three basic rules:
- Your Data is Yours
- Your Data is Protected
- Your Data is Portable
We understand the importance of keeping your team’s data safe and secure and are committed to building a trusted relationship with our customers. You can read more on our Security overview.
What security features does Evernote Teams offer?
Our Evernote Teams security features are outlined here.
Is Evernote data encrypted?
All communications between Evernote's client applications and servers is done over SSL so your password and all data is secure in transit. Evernote does not encrypt any data stored on your own computers and devices, however you can choose to set up encryption on your drives and devices yourself.
Does Evernote Teams support Active Directory or programmatic user management?
Yes. Evernote Teams connects with your current Active Directory or LDAP solution, letting you invite or remove account users right from within your existing Administrative console. Services like Okta, the first provisioning partner fully integrated with Evernote Teams, enable this simple user management in minutes.
Does Evernote Teams support Single Sign-On (SSO)?
Yes. Evernote uses the secure and widely adopted industry standard Security Assertion Markup Language 2.0 (SAML 2.0). This means that our implementation of SSO integrates easily with any large identity provider that supports SAML 2.0. We also support ADFS. Learn more >>
Is Evernote Teams SSAE16 compliant?
The data center that manages our data is SAS 70 (Type II) and SSAE16 SOC-1 (Type 2) certified. The Evernote team and service has not gone through the formal process of SSAE16 certification.
Is Evernote Teams HIPAA compliant?
Evernote and Evernote Teams are not currently compliant.
Does Evernote Teams provide version control or note history features?
Yes. Note history provides a snapshot of a note saved approximately every day, and allows you to roll back a note from Evernote Web or from Evernote for Mac or Windows. Learn more >>
Can I see who is making changes or moving content?
The ‘Activity History’ page in the admin console will show you a list of recently-changed notes and who made them; however, you won’t see an itemized list of every single change. Learn more >>
Can I recover notes that have been deleted?
Deleted notes are stored in the team’s trash. If someone accidentally deletes a note, they can always restore it from within the trash in a team account, even if they're not the team's account admin. Account admins can also restore (or permanently delete) notes from the admin console.
Billing & Payments
Do you offer a free trial of Evernote Teams?
You can sign up for a free, 30-day trial of Evernote Teams on the Evernote Teams website.
Are there discounts for Evernote Teams?
Yes, we offer discounts to qualifying non-governmental organizations (NGOs), non-profit organizations, and educational institutions. Learn more >>
How do I deactivate my team’s Evernote Teams account and what happens to the notes and notebooks in that account once it's been deactivated?
You can deactivate your Evernote Teams account from the admin console on the 'Billing Information' page by canceling your Teams subscription. It will remain active until the end of your currently paid billing cycle and then the Teams account will be deactivated. This means all Teams users and admins will lose access to their Teams account and its content.
Before you deactivate your team’s Evernote account, we recommend that you and your team export notes and notebooks. Then you can create a new individual Evernote account and import your Teams notebooks into it.
Keywords:
- admin
- administrator
- business
- evernote business
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