FAQ for Evernote Enterprise admins

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General Questions

How can I get help with Evernote Enterprise?

For technical support or tips on how to get the most out of Evernote Enterprise, get help in the following ways:

What’s the difference between Evernote Personal and Evernote Enterprise?

Evernote Enterprise gives you all the power of an Evernote individual account (such as Personal or Professional plan), plus additional features just for teams, such as shared workspace, user management, centralized billing, and more. Learn more >> 

A Enterprise account provides centralized billing, meaning the company will receive a single invoice for all users.

What if one of my team members already has an Evernote account?

If someone has an existing Evernote account, they can continue to use it for their own individual notes. When the Enterprise admin will invite a new user to Enterprise, they will get a second, brand-new Enterprise only account to use for team notes.

What happens to a user's notes and notebooks when they leave an Evernote Enterprise account?

When an employee leaves a company the Enterprise admin can deactivate them from the Admin Console. This user will immediately lose access to team notes and notebooks, since all team content remains within the Evernote Enterprise account.

What is the monthly upload allowance for an Evernote Enterprise account?

Each Evernote Enterprise account gets 500 GB monthly uploads shared across the team account.

In which countries is Evernote Enterprise currently offered?

Evernote Enterprise is available to users with a billing address in one of the following countries: Argentina, Australia, Austria, Belgium, Belize, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Greece, Guatemala, Guyana, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Russia, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Suriname, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam

Getting Started

How do I set up and get started with Evernote Enterprise?

  1. Create a new Evernote Enterprise account
  2. Add users
  3. Add content to your team account
  4. Share team content

For more details, see our Evernote Enterprise Quick Start Guide

Where can I view the Evernote Enterprise Agreement?

You can view the Evernote Enterprise Agreement here.

What billing options are available for Evernote Enterprise?

You can pay by credit card or invoice, on a monthly or annual basis. Learn more >>

Managing your Evernote Enterprise account

How do I manage my team such as adding users, adding content, and viewing billing information?

Evernote Enterprise account admins can use the admin console to manage the team's Evernote account. Learn more >>

How do I revoke a user's invitation or remind a user to join my team's Evernote account if they have not responded to my invitation?

You can revoke a user's invitation or re-send their invitation on the 'Manage Users' page of the admin console.

Can I export data from a deactivated user’s account?

Yes. Notebooks can be exported one at a time from the 'Notebooks' page of the admin console. Exporting individually ensures each notebook’s structure is preserved. Please note that there is no option to export all notebooks in bulk.

Security

How does Evernote protect our data?

Evernote’s 3 Laws of Data Protection are the core guiding principles for how we treat your team’s data. Everything we do at Evernote follows these three basic rules:

  1. Your Data is Yours
  2. Your Data is Protected
  3. Your Data is Portable

We understand the importance of keeping your team’s data safe and secure and are committed to building a trusted relationship with our customers. You can read more on our Security overview.

What security features does Evernote Enterprise offer?

Our Evernote Enterprise security features are outlined here.

Is Evernote data encrypted?

All communications between Evernote's client applications and servers is done over SSL so your password and all data is secure in transit. Evernote does not encrypt any data stored on your own computers and devices, however you can choose to set up encryption on your drives and devices yourself.

Does Evernote Enterprise support Active Directory or programmatic user management?

Yes. Evernote Enterprise connects with your current Active Directory or LDAP solution, letting you invite or remove account users right from within your existing Administrative console. Services like Okta, the first provisioning partner fully integrated with Evernote Enterprise, enable this simple user management in minutes.

Does Evernote Enterprise support Single Sign-On (SSO)?

Yes. Evernote uses the secure and widely adopted industry standard Security Assertion Markup Language 2.0 (SAML 2.0). This means that our implementation of SSO integrates easily with any large identity provider that supports SAML 2.0. We also support ADFS. Learn more >>

Is Evernote ISO 27001 certified?

Yes. Evernote earned the ISO 27001 certification in November 2025, demonstrating our commitment to internationally recognized standards for information security management.

Is Evernote Enterprise SSAE16 compliant?

The data center that manages our data is SAS 70 (Type II) and SSAE16 SOC-1 (Type 2) certified. The Evernote team and service has not gone through the formal process of SSAE16 certification.

Is Evernote Enterprise HIPAA compliant?

Evernote and Evernote Enterprise are not currently compliant.

Does Evernote Enterprise provide version control or note history features?

Yes. Note history provides a snapshot of a note saved approximately every day, and allows you to roll back a note from Evernote Web or from Evernote for Mac or Windows. Learn more >>

Can I see who is making changes or moving content?

The ‘Activity History’ page in the admin console will show you a list of recently-changed notes and who made them; however, you won’t see an itemized list of every single change. Learn more >>

Can I recover notes that have been deleted?

Deleted notes are stored in the team’s trash. If someone accidentally deletes a note, they can always restore it from within the trash in a team account, even if they're not the team's account admin. Account admins can also restore (or permanently delete) notes from the admin console.

Billing & Payments

Do you offer a free trial of Evernote Enterprise?

You can sign up for a free, 30-day trial of Evernote Enterprise on the Evernote Enterprise website.

Are there discounts for Evernote Enterprise?

Yes, we offer discounts to qualifying non-governmental organizations (NGOs), non-profit organizations, and educational institutions. Learn more >>

How do I deactivate my team’s Evernote Enterprise account and what happens to the notes and notebooks in that account once it's been deactivated?

You can deactivate your Evernote Enterprise account from the admin console on the 'Billing Information' page by canceling your Enterprise subscription. It will remain active until the end of your currently paid billing cycle and then the Enterprise account will be deactivated. This means all Enterprise users and admins will lose access to their Enterprise account and its content.

Before you deactivate your team’s Evernote account, we recommend that you and your team export notes and notebooks. Then you can create a new individual Evernote account and import your Enterprise notebooks into it.

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  • administrator
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