Evernote Business FAQ

Evernote Business FAQ

Evernote Business FAQ

TOPICS COVERED IN THIS ARTICLE:

  • General Questions
  • Getting Started
  • Managing your team's Evernote Business account
  • Security
  • Billing & Payments
 

General Questions

How can I get help with Evernote Business?

For technical support or tips on how to get the most out of Evernote Business, get help in the following ways:

  • Find answers on the Evernote Help & Learning page: Explore articles and other helpful resources.
  • Submit a support ticket: Our Business Support Specialists are available for help and troubleshooting via email.
  • Start a live chat: This real-time chat option with Business Support Specialists is available to all Evernote Business users.

What’s the difference between Evernote Premium and Evernote Business?

Evernote Business gives you all the power of Evernote Premium, plus additional features for teams, such as shared workspace, user management, centralized billing, and more. Learn more >>

What if one of my team members already has an Evernote account?

For Evernote Business accounts created on or after September 15, 2017: If someone has an existing Evernote account, they should continue to use it for personal notes. When they join the business, they will create a second, separate business account to use for business notes.

For Evernote Business accounts created before September 15, 2017: If someone has an existing Evernote account, we recommend that they use it to join the team's Evernote Business account. All of their personal notes and notebooks will remain separate from their business notes and notebooks. No one, not even the account admin, will have access to or control over any of a user's personal notes and notebooks, and the user keeps them even if they leave the business.

What happens to a user's notes and notebooks when they join or leave a team's Evernote Business account?

When a user leaves the Evernote Business account, they will immediately lose access to business notes and notebooks, since all business content remains within the Evernote Business account.

What is the monthly upload allowance for an Evernote Business account?

The Evernote Business has a shared monthly upload allowance of 2 GB for each member of the business. For example, if a business has four team members, the business has a shared monthly allowance of 8 GB. If a business has 12 team members, the monthly upload allowance is 24 GB. Learn more >>

In which countries is Evernote Business currently offered?

Evernote Business is available to users with a billing address in one of the following countries: Argentina, Australia, Austria, Belgium, Belize, Bolivia, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Greece, Guatemala, Guyana, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nicaragua, Norway, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Russia, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Suriname, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam

Getting Started

How do I set up and get started with Evernote Business?

  1. Create a new Evernote Business for your team
  2. Add users
  3. Add content to your Evernote Business
  4. Share business content

For more details, see our Evernote Business Quick Start Guide

Where can I view the Evernote Business Agreement?

You can view the Evernote Business Agreement here.

What billing options are available for Evernote Business?

You can pay by credit card or invoice, on a monthly or annual basis. Learn more >>

Managing your team's Evernote Business account

How do I manage my business such as adding users, adding content, and viewing billing information?

Evernote Business account admins can use the admin console to manage the team's Evernote account. Learn more >>

How can I ensure that users who are not part of my business will not be able to join my team's Evernote Business account?

Only users that you invite via email, or who have an email address in a domain that you specify (Evernote Business accounts created before September 15, 2017 only), are able to join your team’s Evernote Business account.

How do I revoke a user's invitation or remind a user to join my team's Evernote Business account if they have not responded to my invitation?

You can revoke a user's invitation or re-send their invitation on the 'Manage Users' page of the admin console.

Can I export data from a deactivated user’s account?

Yes. All business notebooks are available to the account admins via the admin console, even if the original creator has been removed from the business. The notebooks can be exported from the 'Notebooks' page of the admin console.

Security

How does Evernote protect our data?

Evernote’s 3 Laws of Data Protection are the core guiding principles for how we treat your team’s data. Everything we do at Evernote follows these three basic rules:

  1. Your Data is Yours
  2. Your Data is Protected
  3. Your Data is Portable

We understand the importance of keeping your team’s data safe and secure and are committed to building a trusted relationship with our customers. You can read more on our Security overview.

What security features does Evernote Business offer?

Our Evernote Business security features are outlined here.

Is Evernote data encrypted?

All communications between Evernote's client applications and servers is done over SSL so your password and all data is secure in transit. Evernote does not encrypt any data stored on your own computers and devices, however you can choose to set up encryption on your drives and devices yourself.

Does Evernote Business support Active Directory or programmatic user management?

Yes. Evernote Business connects with your current Active Directory or LDAP solution, letting you invite or remove Evernote Business users right from within your existing Administrative console. Services like Okta, the first provisioning partner fully integrated with Evernote Business, enable this simple user management in minutes.

Does Evernote Business support Single Sign-On (SSO)?

Yes. Evernote uses the secure and widely adopted industry standard Security Assertion Markup Language 2.0 (SAML 2.0). This means that our implementation of SSO integrates easily with any large identity provider that supports SAML 2.0. We also support ADFS. Learn more >>

Is Evernote Business SSAE16 compliant?

The data center that manages our data is SAS 70 (Type II) and SSAE16 SOC-1 (Type 2) certified. The Evernote team and service has not gone through the formal process of SSAE16 certification.

Is Evernote Business HIPAA compliant?

Evernote and Evernote Business are not currently compliant.

Does Evernote Business provide version control or note history features?

Yes. Note history provides a snapshot of a note saved approximately every day, and allows you to roll back a note from Evernote Web or from Evernote for Mac or Windows. Learn more >>

Can I see who is making changes or moving content from business notebooks to personal notebooks?

Evernote’s activity feed inside the client will show you a list of recently-changed notes and who made them; however, you won’t see an itemized list of every single change.

Can I recover notes that have been deleted?

Deleted notes are stored in the business trash. If someone accidentally deletes a note, they can always restore it from within the business trash, even if they're not the team's account admin. Account admins can also restore (or permanently delete) notes from the admin console.

Billing & Payments

Do you offer a free trial of Evernote Business?

You can sign up for a free, 30-day trial of Evernote Business on the Evernote Business website.

Are there discounts for Evernote Business?

Yes, we offer discounts to qualifying non-governmental organizations (NGOs), non-profit organizations, and educational institutions. Learn more >>

How do I deactivate my team’s Evernote Business account and what happens to the notes and notebooks in that account once it's been deactivated?

You can deactivate your team's Evernote Business account from the admin console on the 'Billing Information' page. It will remain active until the end of your currently paid billing cycle. Before you deactivate your team’s Evernote account, we recommend that you move any notes in business notebooks that you want to keep into personal notebooks, or create a backup file by selecting the notebook and 'Export Notes' as an .enex file on your computer. You will lose access to the business notes and notebooks once the account is deactivated.

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