Set up two-step verification

Two-step verification, also known as two-factor authentication, adds an additional layer of security to the login process, requiring you to enter a verification code from your phone in addition to your regular username and password. The goal of this extra step is to combine something you know (your password) with something only you would have access to (your phone).

With two-step verification enabled, you will always need your password and a verification code to access your Evernote account. Such codes can be generated by any authenticator app of your choice.

Should you have issues retrieving the verification code, you can always use the backup codes that will be generated upon setting up two-step verification. Each code can be used only once. If you have used all of your codes, you can generate new codes at any time in your account settings page.

NOTE: If you cannot provide verification or a valid backup code, you will lose access to your account.

Enable two-step verification on your Evernote account

1. Sign in to your account settings.
2. Select Security Summary from the menu, then click Enable next to 'Two-Step Verification.'
3. Follow these steps to complete the setup process:

• Verify your email address.
• Set up a preferred authenticator app. If you wish to set up Google Authenticator as a primary two-step verification method, follow the corresponding instructions to configure it. You can always set up two-step verification anytime later by accessing your account settings. You may also use other authenticator apps that support the TOTP authentication algorithm. The process is usually the same as Google Authenticator. Simply scan the QR code on the desired app to register your Evernote account on it and use it as a two-step verification method.
• You’ll then be displayed with a set of backup codes. Print and/or save these backup codes in a safe place. (Note: In this step, you'll need to copy one of the backup codes to paste in the following window. The code will remain valid after setup.)

Please do not keep your backup codes in your Evernote account as they are meant to be used when you lose access to your account.

Frequently Asked Questions

• How do I log in to Evernote with two-step verification?

  Once two-step verification is enabled for your Evernote account, you'll be required to provide a verification code each time you log in to Evernote.

  1. Log in to your Evernote account on any device as you normally would with your username and password.
  2. Evernote will send a new verification code via the authenticator app on file.
  3. When prompted, enter the verification code.

  Note: If you do not have access to your primary phone, select 'I need help getting a verification code' when prompted for a verification code.

• How do I disable two-step verification?

  1. Sign in to your account settings.
  2. Select Security Summary from the menu, then click Manage settings under 'Two-step verification is enabled.'
  3. Click Disable Two-Step Verification.

• How do I generate new Backup Codes For Two-Step Verification?

  1. Sign in to your account settings.
  2. Select Security Summary from the menu, then click Manage settings under 'Two-step verification is enabled.'
  3. Click View backup codes.
  4. Click Generate backup codes.

• Will my scanner, app, or other partner product work with two-step verification?

  Some apps or products do not yet support two-step verification. When you attempt to connect one of these products to your Evernote account, your correct password will not be accepted. In these cases, you will need to use an application password in place of your actual account password. Create a unique application password in your account settings under Security Summary > Manage Settings > Generate New Application Password.

• What if I don't have access to my phone?

  If you do not have access to your phone, you may use a backup code to log in to your Evernote account. Backup codes allow you to access your account whenever you are unable to provide a verification code, which may happen if you lose your mobile phone. If you are unable to provide a verification code and you do not have a backup code, you will be unable to sign in to your Evernote account.

  Please note that each backup code is only valid for one use.

• What if I get a message that my verification code is invalid?

  For your protection, verification codes are only valid for one minute. Enter the code immediately after you see it on your phone. If you need a new code, click 'I need help getting a verification code' and you'll see other options.

  If you still see an error message after trying again, please ensure that the time is set accurately on your mobile device. Since authentication codes are time-sensitive, the time on your mobile device must be accurate for your authentication codes to be accepted by the Evernote service. We recommend you set your phone to update the time automatically.

• How do I update my two-step verification settings?

  Sign in to your account settings (you may need to use one of your backup codes if you're not already signed in). Once there, go to Security Summary > Manage Settings to disable two-step verification, then enable it again to set up a new authenticator or get a new authenticator setup code.

• Why don't I see the option to use SMS messaging for two-step verification?

  Effective August 2023, Evernote stopped supporting SMS for two-step verification. This change was made to further strengthen our platform.

• What if I am completely locked out of my account?

  Follow the steps outlined in the Two-factor authentication troubleshooting article.

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Updated May 09, 2024 17:22