How to set up two-step verification

How to set up two-step verification

How to set up two-step verification

Manage two-step verification

Two-step verification, also known as two-factor authentication, adds an additional layer of security to the login process, requiring you to enter a verification code from your phone in addition to your regular username and password. The goal of this extra step is to combine something you know (your password) with something only you would have access to (your phone).

With two-step verification enabled you will always need your password and one of the following to access your Evernote account:

  • A verification code (via text message or an authenticator app)
  • A backup code

Note: If you are unable to provide a verification or backup code, you will lose access to your account.

Enable two-step verification on your Evernote account

  1. Log in to your account settings in Evernote Web
  2. Select Security Summary from the menu, then click Enable next to 'Two-Step Verification'
  3. Follow the steps to complete the setup process:
    • Verify your email address.
    • Set a backup phone number (optional).
    • Set up Google Authenticator (optional for Plus/Premium/Business). See 'How do I use Google Authenticator to generate verification codes?' below for setup.
    • Print and/or save your backup codes in a safe place. (Note: In this step, you'll need to copy one of the backup codes to paste in the following window. The code will remain valid after setup.)

Please do not keep your backup codes in your Evernote account as they are meant to be used when you lose access to your account.

 

Frequently Asked Questions

 

How do I log in to Evernote with two-step verification?

Once two-step verification is enabled for your Evernote account, you'll be required to provide a verification code each time you log in to Evernote.

  1. Log in to your Evernote account on any device as you normally would with your username and password.
  2. The Evernote service will send a new verification code to your mobile device by default, unless you have enabled the use of Google Authenticator to generate verification codes.
  3. When prompted, enter the verification code.

Note: If you do not have access to your primary phone, select 'I need help getting a verification code' when prompted for a verification code.

 

How do I disable two-step verification?

  1. Log in to your account settings in Evernote Web
  2. Select Security Summary from the menu, then click Manage settings under 'Two-step verification is enabled'
  3. Click Disable Two-Step Verification

 

Will my scanner, app, or other partner product work with two-step verification?

Some apps or products do not yet support two-step verification. When you attempt to connect one of these products to your Evernote account, your correct password will not be accepted. In these cases, you will need to use an application password in place of your actual account password. Create a unique application password in your account settings under Security Summary > Manage Settings > Generate New Application Password.

 

What if I don't have access to my primary or backup phone?

If you do not have access to your primary or backup phone, you may use a backup code to log in to your Evernote account. Backup codes allow you to access your account whenever you are unable to provide a verification code, which may happen if you are traveling or if you lose your mobile phone. If you are unable to provide a verification code and you do not have a backup code, you will be unable to sign in to your Evernote account.

 

What if I get a message that my verification code is invalid?

For your protection, verification codes are only valid for one minute. Enter the code immediately after you see it on your phone. If you need a new code, click 'I need help getting a verification code' and you'll see other options.

If you still see an error message after trying again, please ensure that the time is set accurately on your mobile device. Since authentication codes are time-sensitive, the time on your mobile device must be accurate for your authentication codes to be accepted by the Evernote service. We recommend you set your phone to update the time automatically.

 

How do I transfer two-step verification to a new device or phone number?

Sign in to your account settings in Evernote Web (you may need to use one of your backup codes if you're not already signed in). Once there, go to Security Summary > Manage Settings to disable two-step verification, then enable it again to set up a new phone number and/or get a new Google Authenticator setup code.

 

What if I am completely locked out of my account?

Please contact us for assistance.

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