How to purchase, manage, or cancel your Evernote subscription

How to purchase, manage, or cancel your Evernote subscription

How to purchase, manage, or cancel your Evernote subscription

TOPICS COVERED IN THIS ARTICLE:

  • Purchase a subscription directly through Evernote
  • Purchase a subscription through an Evernote payment partner
  • Manage your auto-renewing subscription
  • Cancel your auto-renewing subscription
  • FAQ
 

Purchase a subscription directly through Evernote

To purchase subscriptions directly through Evernote, go to our website and select the product that best meets your needs. Enter an email address and password to upgrade your existing account or a create a new one.

More about subscriptions purchased directly through Evernote:

  • Managing subscriptions: To view, manage, or cancel paid subscriptions, login to Evernote from any desktop or browser, go to your account settings, and select 'Manage subscription' on the 'Account Summary' page.
  • Redeeming promotions: Any credit towards Evernote Premium time will be immediately applied to your subscription. Once your credited Evernote Premium time runs out, your auto-renewal date is reset and subscription payments resume. 
  • Foreign transaction fees: Your bank may charge a foreign transaction fee for payments to Evernote if we cannot process credit card payments locally in your country. If your bank imposes it, this fee will appear on your credit or debit card statement but not on your Evernote receipt. We receive no part of this fee and cannot refund it. Please contact your bank with any questions.
  • Refunds: Direct credit card payments can only be refunded within 30 days of purchase. Direct debit and SEPA payments can be refunded within 8 weeks of debit from your bank account. If Evernote issues a full refund of the amount we received, your bank may not credit you for the full amount you paid. Your bank may not fully refund foreign transaction fees, or the exchange rate may have changed between the date of payment and the date of refund.
 

Purchase a subscription through an Evernote payment partner

  • iTunes

    Managing subscriptions: Select 'Manage subscription' on your 'Account Summary' page.

    Redeeming promotions: Your credited Evernote Premium time will be applied after your Evernote Premium subscription through iTunes completely ends.

    Refunds: In-app payments through iTunes can only be refunded by Apple.

    Support: For additional help, visit iTunes Support.

  • Google Play

    Managing subscriptions: Select 'Manage subscription' on your 'Account Summary' page.

    Redeeming promotions: Your credited Evernote Premium time will be applied after your Evernote Premium subscription through Google Play completely ends.

    Refunds: Purchases made through the Google Play store can only be refunded within 30 days of purchase.

    Support: For additional help, visit Google Play Support.

  • PayPal

    Managing subscriptions: Select 'Manage subscription' on your 'Account Summary' page.

    Redeeming promotions: We will apply your Evernote Points immediately to extend your Evernote Premium time. Auto-renewing payments resume once your credited Evernote Premium time runs out.

    Refunds: PayPal purchases can only be refunded within 60 days of purchase.

    Support: For additional help, visit PayPal Support.

  • Amazon

    Managing subscriptions: Select 'Manage subscription' on your 'Account Summary' page.

    Redeeming promotions: Your credited Evernote Premium time will be applied after your Evernote Premium subscription through Amazon completely ends.

    Refunds: Refunds for in-app payments through Amazon can only be processed by Amazon.

    Support: For additional help, visit Amazon Support.

  • BlackBerry

    Managing subscriptions: Select 'Manage subscription' on your 'Account Summary' page.

    Redeeming promotions: Your credited Evernote Premium time will be applied after your Evernote Premium subscription through BlackBerry completely ends.

    Refunds: Refunds for in-app payments through BlackBerry can only be processed by BlackBerry.

    Support: For additional help, visit BlackBerry Support.

  • iTunes

    管理订阅: 请在"帐户一览"页面中选择"管理订阅"。

    印象分激活: 您通过印象分激活的高级帐户时间将在iTunes订阅到期后自动延长。

    退款: 通过iTunes在应用内支付的款项只能由Apple完成退款。

    联系用户支持: 如需帮助,请访问 iTunes支持页面

  • 支付宝

    管理订阅: 请在"帐户一览"页面中选择"管理订阅"。

    印象分激活: 您通过印象分激活的高级帐户时间 已自动延长。

    退款: 请在印象笔记用户支持页面提交退款请求。

    联系用户支持: 如需帮助,请访问印象笔记 用户支持页面

 

Manage your auto-renewing subscription

Manage subscriptions

To manage your subscription or check your subscription settings:

  1. Log in to your account settings in Evernote Web
  2. Select 'Manage subscription' on the 'Account Summary' page

From the 'Account Summary' page, you can switch your subscription renewal period between monthly or yearly, or switch from a different subscription method (e.g. PayPal or Android) to credit card billing.

If you are currently paying for your subscription via one of our payment partners, you can update your credit card without changing your subscription payment method, by logging in to your account with that payment processor.

From the 'Account Summary' page, you can switch your subscription renewal period between monthly or yearly, or switch from a different subscription method to credit card billing.

If you have an iTunes subscription, we cannot switch your subscription payment method until you cancel your current subscription and your current billing cycle has ended.

 

Cancel your auto-renewing subscription

To cancel your subscription:

  1. Log in to your account settings in Evernote Web
  2. Select 'Manage subscription' on the 'Account Summary' page
  3. Select Evernote Basic (a free Evernote account)

Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your subscription will be cancelled, and your account will automatically be converted to Evernote Basic. None of your data will be lost, and all of your data will still be accessible.

If you have any questions or problems, please contact us.

 

Frequently asked questions

Why was my auto-renewing subscription canceled?

There may have been a billing issue, or if you subscribe through iTunes, there may have been a change in the iTunes Store. Read more about why some subscriptions were canceled.

Why does my account still show up as Evernote Basic after I've purchased a subscription?

It's possible that your payment or subscription just hasn't been processed yet. If you received a receipt, try signing out of Evernote, restarting your device, then signing back in. If that doesn't work, read more here.

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