I reset my password and don't see any notes in my account
There are two things you can check if you can't see your notes after a password reset or reinstallation.
Confirm you are using the correct Evernote account
The most common scenario where you may not see your notes after a password reset or reinstallation is you are signed in to the wrong account. Many users inadvertently create multiple accounts with different email addresses or usernames. Please follow these steps to confirm you're using the correct account:
- Confirm that there are no unsynced notes (notes marked with a sync error in the upper right corner). If there are any, make sure you're connected to the internet and sync your account.
- Open the account settings in your current app to verify the email address you're signed into. If it is not the account you expected, sign out of this account and try signing back in with another email address or username. You may want to try multiple times if you have multiple email addresses. If it is the account you expected and you still do not see your notes, contact us.
- If you receive emails from Evernote to multiple of your email addresses, that means you probably have multiple Evernote accounts. Check the "To:" field in emails from Evernote.
- If you have ever emailed something to your Evernote account, check your 'Sent Mail' folder to see if you can determine the username of your account. The username is the first part of your Evernote email address. For example: [username].firstname.lastname@example.org.
Wait for Evernote to re-sync your account
Another common scenario where you may not see your notes after a password reset or reinstallation is that the app has yet to re-sync your account. After you successfully log in with your new account information, Evernote re-syncs your data from our server. This is a security precaution to ensure that your data will only be accessible by you. Wait while the notes download to your device, which may take some time depending on the number and size of your notes.
If you are still unable to find your notes after checking the above, contact us.
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